| Hits ?▲ |
Authors |
Title |
Venue |
Year |
Link |
Author keywords |
| 3 | Frank Klawonn, Detlef D. Nauck, Katharina Tschumitschew |
Measuring and Visualising Similarity of Customer Satisfaction Profiles for Different Customer Segments.  |
HAIS  |
2009 |
DBLP DOI BibTeX RDF |
cluster analysis, customer satisfaction, MDS, rank correlation |
| 3 | Yawei Tian, Li Zhang |
Anatomic model on web customer satisfaction based on customer behavior. |
Int. Conf. Interaction Sciences |
2009 |
DBLP DOI BibTeX RDF |
customer behavior, iterative model, World Wide Web (WWW), customer satisfaction |
| 3 | Youngja Park, Stephen C. Gates |
Towards real-time measurement of customer satisfaction using automatically generated call transcripts. |
CIKM |
2009 |
DBLP DOI BibTeX RDF |
contact center calls, speech analytics, machine learning, classification, natural language processing, text mining, customer satisfaction |
| 3 | Shantanu Godbole, Shourya Roy |
Text to Intelligence: Building and Deploying a Text Mining Solution in the Services Industry for Customer Satisfaction Analysis. |
IEEE SCC |
2008 |
DBLP DOI BibTeX RDF |
Customer Satisfaction Analysis, Text Classification, Contact Center |
| 3 | Jinsong Gao, Jinhui Xu, Zibo Zhou, Zhuojun Li |
Customer Satisfaction Evaluation for Mobile Commerce Based on Fuzzy Comprehensive Evaluation. |
ISECS |
2008 |
DBLP DOI BibTeX RDF |
evaluation, mobile commerce, Customer Satisfaction, fuzzy comprehensive evaluation |
| 3 | Mehdi Fasanghari, Navid Gholamy, S. Kamal Chaharsooghi, Shohre Qadami, Mohamad Soltani Delgosha |
The Fuzzy Evaluation of E-Commerce Customer Satisfaction Utilizing Fuzzy TOPSIS. |
ISECS |
2008 |
DBLP DOI BibTeX RDF |
Fuzzy Evaluation, Fuzzy TOPSIS, E-Commerce, Customer Satisfaction |
| 3 | Jeongyun Heo, Sanghyun Park, Chiwon Song |
A Study on the Improving Product Usability Applying the Kano's Model of Customer Satisfaction. |
HCI |
2007 |
DBLP DOI BibTeX RDF |
PUI(Physical User Interaction), classification of usability problem, kano’s model of customer satisfaction, Customer satisfaction, Perceived usability |
| 3 | Yuanquan Li, Jiayin Qi, Huaying Shu |
A Study on Customer Satisfaction in Mobile Telecommunication Market by Using SEM and System Dynamic Method. |
CONFENIS |
2007 |
DBLP DOI BibTeX RDF |
ACSI, Telecommunication market, TAM, Customer satisfaction, SEM |
| 3 | JungKook Lee, Juline E. Mills |
Exploring Tourist Satisfaction with Mobile Technology. |
ENTER |
2007 |
DBLP DOI BibTeX RDF |
the American Customer Satisfaction Model (ACSM), mobile technology, Mobile commerce, customer satisfaction |
| 3 | Yan Liu, Changfeng Zhou, Ying-Wu Chen |
Determinants of E-CRM in Influencing Customer Satisfaction. |
PRICAI |
2006 |
DBLP DOI BibTeX RDF |
electronic questionnaire, customer satisfaction, PLS, SEM, E-CRM |
| 3 | Li Ma, Shanhong Qi |
Customer satisfaction and service system based on Motive - Hygiene theory. |
ICEC |
2005 |
DBLP DOI BibTeX RDF |
motive-hygiene theory, customer satisfaction, service system, customer loyalty |
| 3 | Jie Lu |
A Model for Evaluating E-Commerce Based on Cost/Benefit and Customer Satisfaction. |
Information Systems Frontiers |
2003 |
DBLP DOI BibTeX RDF |
electronic commerce, web applications, customer satisfaction, evaluation methodologies, IS evaluation |
| 3 | Evangelos Grigoroudis, O. Spyridaki |
Derived vs. stated importance in customer satisfaction surveys. |
Operational Research |
2003 |
DBLP DOI BibTeX RDF |
Customer satisfaction analysis, MUSA method, Importance modelling, Kano’s model |
| 3 | Chin-Fu Ho, Wen-Hsiung Wu |
Antecedents of Customer Satisfaction on the Internet: An Empirical Study of Online Shopping. (PDF / PS) |
HICSS |
1999 |
DBLP BibTeX RDF |
Cyber shopping store (CSS), Electronic commerce, Customer satisfaction, Service quality |
| 3 | Michael Buckley, Ram Chillarege |
Discovering relationships between service and customer satisfaction. (PDF / PS) |
ICSM |
1995 |
DBLP DOI BibTeX RDF |
computer facilities, service delivery management, service data, effective management, software quality improvement efforts, reduced costs, IBM operating system, service measures, defective fixes, problem number, defect number, days-to-solution, software maintenance, software development, software quality, correlation, operating systems (computers), return on investment, empirical analysis, customer satisfaction, software management, investment |
| 2 | Xuecheng Yang, Xiaohang Zhang, Feng Zuo |
Word of Mouth: The Effects of Marketing Efforts and Customer Satisfaction. |
JCAI |
2009 |
DBLP DOI BibTeX RDF |
marketing efforts, mobile phone user, customer satisfaction, word of mouth |
| 2 | Fazel Ansari, Marjan Khobreh, Sara Nasiri, Madjid Fathi |
Knowledge Management support for Quality Management to achieve higher customer satisfaction. |
EIT |
2009 |
DBLP DOI BibTeX RDF |
|
| 2 | Hui Chen, Zheng Li |
A Study of the Structure of Chinese Customer Satisfaction in a Web-Based Shopping Environment. |
ITNG |
2008 |
DBLP DOI BibTeX RDF |
online shopper, customer satisfation, structure |
| 2 | Wang Ting, Hua Zhiwu |
A Customer Satisfaction Degree Evaluation Model Based on Support Vector Machine. |
WKDD |
2008 |
DBLP DOI BibTeX RDF |
|
| 2 | Shantanu Godbole, Shourya Roy |
An integrated system for automatic customer satisfaction analysis in the services industry. |
KDD |
2008 |
DBLP DOI BibTeX RDF |
csat analysis, services, text classification, business intelligence |
| 2 | Juan M. Luzuriaga, Rodolfo Martínez, Alejandra Cechich |
Setting SPI practices in Latin America: an exploratory case study in the justice area. |
ICEGOV |
2008 |
DBLP DOI BibTeX RDF |
CompetiSoft process model, software process evaluation, software process improvement, customer satisfaction |
| 2 | Jinsong Gao, Jinhui Xu, Weijun Wang |
Customer Satisfaction Evaluation for Mobile Commerce Services based On Grey Clustering Relational Method. |
I3E |
2007 |
DBLP DOI BibTeX RDF |
|
| 2 | Na An, Jinlan Liu, Yin Bai |
Fuzzy Influence Diagrams: An Approach to Customer Satisfaction Measurement. |
FSKD |
2007 |
DBLP DOI BibTeX RDF |
|
| 2 | Zhiheng Huang, Masoud Nikravesh, Ben Azvine, Tamás D. Gedeon |
Weighted Pattern Trees: A Case Study with Customer Satisfaction Dataset. |
IFSA |
2007 |
DBLP DOI BibTeX RDF |
|
| 2 | Sizong Wu, Weibing Yin, Guoyue Xiong |
Empirical Study on the Influence of E-shopping Prejudice to E-customer Satisfaction. |
ICEBE |
2007 |
DBLP DOI BibTeX RDF |
|
| 2 | Haruhito Matsunami |
Service Science: Applications of Observation to Real World Business. |
HCI |
2007 |
DBLP DOI BibTeX RDF |
observation, customer satisfaction, service science, human behavior |
| 2 | Wenxing Wang, Shuying Sun, Xianglu Li |
A Study on the Influencing Relationship of Key Factors in CRM. |
CONFENIS |
2007 |
DBLP DOI BibTeX RDF |
Customer satisfaction (CS), Customers’ Willingness to engage in a relationship (CWER), Customer relationship share (CRS), Customer relationship management (CRM) |
| 2 | Panagiotis Kyriazopoulos, Athanasios Spyridakos, Evangelos Grigoroudis, Yannis Siskos, Denis Yannacopoulos |
The quality of e-services: Measuring satisfaction of Internet customers. |
Operational Research |
2007 |
DBLP DOI BibTeX RDF |
MUSA method, Internet, Customer satisfaction |
| 2 | Salvatore Greco, Benedetto Matarazzo, Roman Slowinski |
Rough Set Approach to Customer Satisfaction Analysis. |
RSCTC |
2006 |
DBLP DOI BibTeX RDF |
|
| 2 | Gilles Neubert, Andréa Wattky Crestan, Abdelaziz Bouras |
From Order to Delivery: An Integrated Process Approach for Customer Satisfaction. |
APMS |
2006 |
DBLP DOI BibTeX RDF |
Collaboration, Integration, Business Process Reengineering |
| 2 | Kurt Matzler, Martin Waiguny, Anita Toschkov, Todd A. Mooradian |
Usability, Emotions and Customer Satisfaction in Online Travel Booking. |
ENTER |
2006 |
DBLP DOI BibTeX RDF |
booking behaviour, usability, emotions |
| 2 | Kyootai Lee, Kailash Joshi |
Development of an integrated model of customer satisfaction with online shopping. |
CPR |
2006 |
DBLP DOI BibTeX RDF |
user-satisfaction, online-shopping, consumer satisfaction |
| 2 | Jung-Fung Chen |
Service Quality Design Via Fuzzy Approach. |
ICICIC |
2006 |
DBLP DOI BibTeX RDF |
fuzzy optimization model, linear programming, customer satisfaction |
| 2 | Wei-Shen Tai, Chen-Tung Chen |
A Web User Preference Perception System Based on Fuzzy Data Mining Method. |
AIRS |
2006 |
DBLP DOI BibTeX RDF |
Preference Perception, Web environment, Data Mining, Fuzzy Set Theory, Customer Satisfaction |
| 2 | Chris Mann, Frank Maurer |
A Case Study on the Impact of Scrum on Overtime and Customer Satisfaction. |
AGILE |
2005 |
DBLP DOI BibTeX RDF |
|
| 2 | Mohamed Khalifa, Kathy Ning Shen |
Effects of Electronic Customer Relationship Management on Customer Satisfaction: A Temporal Model. |
HICSS |
2005 |
DBLP DOI BibTeX RDF |
|
| 2 | Tae Hyun Kim 0002, Kwang Hyuk Im, Sang-Chan Park |
Intelligent Measuring and Improving Model for Customer Satisfaction Level in e-Government. |
EGOV |
2005 |
DBLP DOI BibTeX RDF |
|
| 2 | Paul Grisham, Dewayne E. Perry |
Customer relationships and Extreme Programming. |
ACM SIGSOFT Software Engineering Notes |
2005 |
DBLP DOI BibTeX RDF |
customer relationships, quality, extreme programming, agile methods, customer satisfaction, business value |
| 2 | Tung-Shou Chen, Rong-Chang Chen, Tsui-Yun Chang |
A Research to Increase Users' Satisfaction and Loyalty Based on the Customer Satisfaction Index: A Case Study on the National Taichung Institute of Technology's Library. |
ICADL |
2004 |
DBLP DOI BibTeX RDF |
|
| 2 | Yukari Iseyama, Satoru Takahashi, Kazuhiko Tsuda |
A Study of Knowledge Extraction from Free Text Data in Customer Satisfaction Survey. |
KES |
2004 |
DBLP DOI BibTeX RDF |
|
| 2 | Yonggui Wang, Hing-Po Lo, Yongheng Yang |
An Integrated Framework for Service Quality, Customer Value, Satisfaction: Evidence from China's Telecommunication Industry. |
Information Systems Frontiers |
2004 |
DBLP DOI BibTeX RDF |
moderating effect, China, customer satisfaction, service quality, customer value, telecommunication industry, behavioral intentions |
| 2 | Dominique Brodbeck, Luc Girardin |
Visualization of Large-Scale Customer Satisfaction Surveys Using a Parallel Coordinate Tree. |
INFOVIS |
2003 |
DBLP DOI BibTeX RDF |
satisfaction survey, Design, Human Factors, focus+context, parallel coordinates, hierarchical data |
| 2 | Hee-Sok Park, Seung J. Noh |
A Customer Satisfaction Evaluation Model for Mobile Internet Services. |
Mobile HCI |
2003 |
DBLP DOI BibTeX RDF |
|
| 2 | Giancarlo Succi, Luigi Benedicenti, Tullio Vernazza |
Analysis of the Effects of Software Reuse on Customer Satisfaction in an RPG Environment. |
IEEE Trans. Software Eng. |
2001 |
DBLP DOI BibTeX RDF |
domain library, software metrics, Software reuse, empirical software engineering |
| 2 | Reiner R. Dumke, Cornelius Wille |
A New Metric-Based Approach for the Evaluation of Customer Satisfaction in the IT Area. |
IWSM |
2000 |
DBLP DOI BibTeX RDF |
|
| 2 | Bill Pitterman |
Telcordia Technologies: The Journey to High Maturity. |
IEEE Software |
2000 |
DBLP DOI BibTeX RDF |
culture, CMM, customer satisfaction |
| 2 | Christopher Deephouse, Dennis Goldenson, Marc I. Kellner, Tridas Mukhopadhyay |
The effects of software processes on meeting targets and quality. |
HICSS |
1995 |
DBLP DOI BibTeX RDF |
meeting targets, project size, project complexity, design inspections, senior practitioners, project outcomes, software engineering, project management, survey, software processes, productivity, reengineering, configuration management, configuration management, competition, software development management, systems re-engineering, project planning, requirements management, customer satisfaction, time to market, code inspections, product quality, defect tracking, cross-functional teams |
| 1 | Ling Zhao, Yaobin Lu, Long Zhang, Patrick Y. K. Chau |
Assessing the effects of service quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model. |
Decision Support Systems |
2012 |
DBLP DOI BibTeX RDF |
|
| 1 | Huimin Jiang, C. K. Kwong, W. H. Ip, T. C. Wong |
Modeling customer satisfaction for new product development using a PSO-based ANFIS approach. |
Appl. Soft Comput. |
2012 |
DBLP DOI BibTeX RDF |
|
| 1 | Erkan Bayraktar, Ekrem Tatoglu, Ali Turkyilmaz, Dursun Delen, Selim Zaim |
Measuring the efficiency of customer satisfaction and loyalty for mobile phone brands with DEA. |
Expert Syst. Appl. |
2012 |
DBLP DOI BibTeX RDF |
|
| 1 | Celestine C. Aguwa, Leslie Monplaisir, Ozgu Turgut |
Voice of the customer: Customer satisfaction ratio based analysis. |
Expert Syst. Appl. |
2012 |
DBLP DOI BibTeX RDF |
|
| 1 | Xiuli Geng, Xuening Chu |
A new importance-performance analysis approach for customer satisfaction evaluation supporting PSS design. |
Expert Syst. Appl. |
2012 |
DBLP DOI BibTeX RDF |
|
| 1 | Zhengwei Ma, Jinkun Zhao |
Evidence on E-Banking Customer Satisfaction in the China Commercial Bank Sector. |
JSW |
2012 |
DBLP DOI BibTeX RDF |
|
| 1 | Muhammad Anshari, Mohammad Nabil Almunawar, Patrick Kim Cheng Low |
CRM 2.0 within E-Health Systems: Towards Achieving Health Literacy & Customer Satisfaction |
CoRR |
2012 |
DBLP BibTeX RDF |
|
| 1 | Shao-I. Chiu, Ching-Chan Cheng, Tieh-Min Yen, Hsiu-Yuan Hu |
Preliminary research on customer satisfaction models in Taiwan: A case study from the automobile industry. |
Expert Syst. Appl. |
2011 |
DBLP DOI BibTeX RDF |
|
| 1 | C. Y. Lam, W. H. Ip |
A customer satisfaction inventory model for supply chain integration. |
Expert Syst. Appl. |
2011 |
DBLP DOI BibTeX RDF |
|
| 1 | Jayachandra Bairi, B. Murali Manohar |
Critical success factors in gaining user customer satisfaction in outsourced IT services. |
J. Enterprise Inf. Management |
2011 |
DBLP DOI BibTeX RDF |
|
| 1 | Chun-Chun Lin, Hsueh-Ying Wu, Yong-Fu Chang |
The critical factors impact on online customer satisfaction. |
Procedia CS |
2011 |
DBLP DOI BibTeX RDF |
|
| 1 | Pei-Chun Lin, Mei-Hsin Chiang |
Service quality, service value, customer satisfaction and behavioural intentions of internet telephony. |
IJSTM |
2011 |
DBLP DOI BibTeX RDF |
|
| 1 | Alexandre Ferreira Oliveira, Luiz Antonio Joia |
Call Center Operational Performance Indicators and Customer Satisfaction: An Explanatory-Exploratory Investigation. |
IJISSS |
2011 |
DBLP DOI BibTeX RDF |
|
| 1 | P. Isakki alias Devi, S. P. Rajagopalan |
The Expert System Designed to Improve Customer Satisfaction |
CoRR |
2011 |
DBLP BibTeX RDF |
|
| 1 | Patrick F. McKay, Derek R. Avery, Hui Liao, Mark A. Morris |
Does Diversity Climate Lead to Customer Satisfaction? It Depends on the Service Climate and Business Unit Demography. |
Organization Science |
2011 |
DBLP DOI BibTeX RDF |
|
| 1 | Pasquale Valentini, Tonio Di Battista, Stefano Antonio Gattone |
Heterogeneity Measures in Customer Satisfaction Analysis. |
J. Classification |
2011 |
DBLP DOI BibTeX RDF |
|
| 1 | Gareth Peevers, Gary Douglas, Mervyn A. Jack |
Multimedia Technology in the Financial Services Sector: Customer Satisfaction with Alternatives to Face-to-Face Interaction in Mortgage Sales. |
IJTHI |
2011 |
DBLP DOI BibTeX RDF |
|
| 1 | Junliang Chen, Chen Wang, Bing Bing Zhou, Lei Sun, Young Choon Lee, Albert Y. Zomaya |
Tradeoffs Between Profit and Customer Satisfaction for Service Provisioning in the Cloud. |
HPDC |
2011 |
DBLP DOI BibTeX RDF |
|
| 1 | Tad Gonsalves, Kiyoshi Itoh |
Customer satisfaction and cost optimization in service systems. |
IICAI |
2011 |
DBLP BibTeX RDF |
|
| 1 | Yangcheng Hu |
Linking Perceived Value, Customer Satisfaction, and Purchase Intention in E-Commerce Settings. |
CSISE |
2011 |
DBLP DOI BibTeX RDF |
|
| 1 | P. K. Chang, H. L. Chong |
Customer satisfaction and loyalty on service provided by Malaysian telecommunication companies. |
ICEEI |
2011 |
DBLP DOI BibTeX RDF |
|
| 1 | Ilsun Rhiu, Taebeum Ryu, Byungki Jin, Myung Hwan Yun |
Analysis of Customer Satisfaction on the Stiffness of Outside Panels of Passenger Cars. |
HCI |
2011 |
DBLP DOI BibTeX RDF |
|
| 1 | Herman, Azizah Abd. Rahman, Yoanda Alim Syahbana |
A Case of Soft System Methodology (SSM): Interacting Aspect Modelling of Customer Satisfaction in Video Stream Service over Wireless and Mobile Network. |
EMS |
2011 |
DBLP DOI BibTeX RDF |
|
| 1 | Jinqi Wu, Yong Wang |
A 3PL enterprise customer satisfaction evaluation method based on soft sets. |
ICNC |
2011 |
DBLP DOI BibTeX RDF |
|
| 1 | Naimeh Borjalilu, Mahdi Zowghi, Abdolhamid Eshraghniaye Jahromi |
A fuzzy hypothesis test based model for customer satisfaction measurement (Case study in PARS KHODRO CO). |
FUZZ-IEEE |
2011 |
DBLP DOI BibTeX RDF |
|
| 1 | Chi-Chuan Wu, Shu-Hsien Liao, Yin-Ju Chen, Wei-Lun Hsu |
Service quality, brand image and price fairness impact on the customer satisfaction and loyalty. |
IEEM |
2011 |
DBLP DOI BibTeX RDF |
|
| 1 | Minghai Jiao, Xueying Hong, Ping Yan, Long Ren |
Research of supplier fuzzy evaluation based on customer satisfaction. |
IEEM |
2011 |
DBLP DOI BibTeX RDF |
|
| 1 | Yuan-Chun Jiang, Jennifer Shang, Yezheng Liu |
Maximizing customer satisfaction through an online recommendation system: A novel associative classification model. |
Decision Support Systems |
2010 |
DBLP DOI BibTeX RDF |
|
| 1 | Gizem Sekkeli, Gülser Köksal, Inci Batmaz, Özlem Türker Bayrak |
Classification models based on Tanaka's fuzzy linear regression approach: The case of customer satisfaction modeling. |
Journal of Intelligent and Fuzzy Systems |
2010 |
DBLP DOI BibTeX RDF |
|
| 1 | Irene Chen |
Investigating the Role of Service Encounter in Enhancing Customer Satisfaction. |
IJSSOE |
2010 |
DBLP DOI BibTeX RDF |
|
| 1 | Cheolho Yoon |
Antecedents of customer satisfaction with online banking in China: The effects of experience. |
Computers in Human Behavior |
2010 |
DBLP DOI BibTeX RDF |
|
| 1 | Marwan Mohamed Abdeldayem |
A study of customer satisfaction with online shopping: evidence from the UAE. |
IJAMC |
2010 |
DBLP DOI BibTeX RDF |
|
| 1 | Noor Azlina Fakiruddin, Hebat Allah A. Wagih, Waleed Fekry Faris |
A Study of Customer Satisfaction of an Automotive Company in Malaysia. |
IJABIM |
2010 |
DBLP DOI BibTeX RDF |
|
| 1 | Kim M. Nazi |
Veterans' voices: use of the American Customer Satisfaction Index (ACSI) Survey to identify My HealtheVet personal health record users' characteristics, needs, and preferences. |
JAMIA |
2010 |
DBLP DOI BibTeX RDF |
|
| 1 | Christian M. Ringle, Marko Sarstedt, Erik A. Mooi |
Response-Based Segmentation Using Finite Mixture Partial Least Squares - Theoretical Foundations and an Application to American Customer Satisfaction Index Data. |
Data Mining |
2010 |
DBLP DOI BibTeX RDF |
|
| 1 | Bin Gu |
The Impact of Online Service Recovery on Customer Satisfaction: Empirical Evidences from Service Operations. |
AMCIS |
2010 |
DBLP BibTeX RDF |
|
| 1 | Irwin Brown, Paul Licker, Kudzai Kashora |
Customer Satisfaction with Cell Phone Banking in South Africa. |
AMCIS |
2010 |
DBLP BibTeX RDF |
|
| 1 | Luiz Antonio Joia, Alexandre Ferreira Oliveira |
Call Center Key Performance Indicators and Customer Satisfaction. |
AMCIS |
2010 |
DBLP BibTeX RDF |
|
| 1 | Ding-xuan Huang, Hong-ling Guo |
Rough set theory in analyzing the knowledge on construction project customer satisfaction. |
ICNC |
2010 |
DBLP DOI BibTeX RDF |
|
| 1 | Zhang Jiepei, Bian Wenliang, Xu Jie |
An Empirical Research on the Impact between Service Quality, Customer Satisfaction and Loyalty of E-business. |
ICEE |
2010 |
DBLP DOI BibTeX RDF |
|
| 1 | Yang Yong |
Research on Correlation between Customer Satisfaction and Brand Loyalty of Service with Experience Qualities. |
ICEE |
2010 |
DBLP DOI BibTeX RDF |
|
| 1 | Bi Xiao-qing, Yu Mang, Zhang Fang-fang |
Research on Customer Satisfaction Evaluation Index System of Manpower Dispatch Industry. |
ICEE |
2010 |
DBLP DOI BibTeX RDF |
|
| 1 | Wang Chuanmei, Tong Hengqing |
Research on Psychological Dimensions of E-Commerce Customer Satisfaction. |
ICEE |
2010 |
DBLP DOI BibTeX RDF |
|
| 1 | Bao-Zhen Guo, Na Han |
Competitiveness of Supply Chain Customer Satisfaction. |
ICEE |
2010 |
DBLP DOI BibTeX RDF |
|
| 1 | Xiaorong Li, You Jing Gu |
Fuzzy Comprehensive Evaluation Model of Customer Satisfaction Degree. |
ICEE |
2010 |
DBLP DOI BibTeX RDF |
|
| 1 | Felix Bollou, Nousheen Samuel, Naima Samuel |
Designing a BPM for Maximizing Customer Satisfaction in the Absence of Proper Queue Discipline. |
MSV |
2010 |
DBLP BibTeX RDF |
|
| 1 | Sven Gehring, Markus Löchtefeld, Johannes Schöning, Dominic Gorecky, Peter Stephan, Antonio Krüger, Michael Rohs |
Mobile product customization. |
CHI Extended Abstracts |
2010 |
DBLP DOI BibTeX RDF |
product customization, mobile interaction |
| 1 | Soni Meckem, Jennifer Lee Carlson |
Using "rapid experimentation" to inform customer service experience design. |
CHI Extended Abstracts |
2010 |
DBLP DOI BibTeX RDF |
comparative usability study, customer service experience, customer support experience, iterative studies, rapid experimentation, rapid iterative testing and evaluation (rite), toyota production system (tps), agile software development, service design, rational unified process |
| 1 | Shuchih Ernest Chang, Yu-Teng Jang |
Assessing Customer Satisfaction in a V-commerce Environment. |
J. Org. Computing and E. Commerce |
2009 |
DBLP DOI BibTeX RDF |
|
| 1 | C. K. Kwong, T. C. Wong, Kit Yan Chan |
A methodology of generating customer satisfaction models for new product development using a neuro-fuzzy approach. |
Expert Syst. Appl. |
2009 |
DBLP DOI BibTeX RDF |
|
| 1 | Gurmeet Singh, Mahendra Reddy, Neelesh Gounder |
How demographic differences influence customer satisfaction with the public service delivery in Fiji. |
IJSS |
2009 |
DBLP DOI BibTeX RDF |
|
| 1 | Qingyu Zhang, Mark A. Vonderembse, Mei Cao |
Product concept and prototype flexibility in manufacturing: Implications for customer satisfaction. |
European Journal of Operational Research |
2009 |
DBLP DOI BibTeX RDF |
|
| 1 | Shannon W. Anderson, L. Scott Baggett, Sally K. Widener |
The Impact of Service Operations Failures on Customer Satisfaction: Evidence on How Failures and Their Source Affect What Matters to Customers. |
Manufacturing & Service Operations Management |
2009 |
DBLP DOI BibTeX RDF |
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