Search results for "Customer relationship management"

Hits ?▲	Authors	Title	Venue	Year	Link	Author keywords
3	Diego Magro, Anna Goy	Towards a first ontology for customer relationship management.	CSTST	2008	DBLP DOI BibTeX RDF	CRM ontology, customer relationship management, enterprise ontology
3	Lakshmi Goel, Elham Mousavidin	vCRM: virtual customer relationship management.	DATA BASE	2007	DBLP DOI BibTeX RDF	co-production, customer-facing strategy, virtual world, avatar, customer relationship management, social presence, virtual collaboration, 3D virtual environment, co-creation, self-expression
3	Yun Chen, Guozheng Zhang, Dengfeng Hu, Shanshan Wang	Customer Segmentation in Customer Relationship Management Based on Data Mining.	PROLAMAT	2006	DBLP DOI BibTeX RDF	Data Mining, Customer Relationship Management, Customer Value, Customer Segmentation
3	Malte Geib, Annette Reichold, Lutz Kolbe, Walter Brenner	Architecture for Customer Relationship Management Approaches in Financial Services.	HICSS	2005	DBLP DOI BibTeX RDF	Knowledge Management, Customer Relationship Management, Performance Management
3	Thomas Puschmann, Rainer Alt	Customer Relationship Management in the Pharmaceutical Industry. (PDF / PS)	HICSS	2001	DBLP DOI BibTeX RDF	customer centricity, customer orientation, sales, pharmaceutical industry, healthcare portals, process portals, integration, information systems, electronic commerce, service, healthcare, marketing, portals, customer relationship management, ehealth, application architecture
2	Shan-yan Huang, Han-yuh Liu	A perspective of two-dimensional process integration customer relationship management driven business model.	Int. Conf. Interaction Sciences	2009	DBLP DOI BibTeX RDF	horizontal alignment, two-dimensional process integration, vertical alignment, business model, CRM, customer relationship management
2	Alok Mishra, Deepti Mishra	CRM System Implementation in a Multinational Enterprise.	OTM Workshops	2009	DBLP DOI BibTeX RDF	Implementation, Customer Relationship Management, CRM
2	Wen-Chih Tsai, An-Pin Chen	Service oriented architecture for financial customer relationship management.	DEBS	2008	DBLP DOI BibTeX RDF	financial customer relation management, service oriented architecture
2	Zhou Jianhong, Xie Yi	Design of Customer Relationship Management Systems Based on Data Mining.	ISECS	2008	DBLP DOI BibTeX RDF
2	Narjes Sharif Razavian, Fattaneh Taghiyareh	Embedding a Corporate Blogging System in the CRM Solutions.	ITNG	2008	DBLP DOI BibTeX RDF	Customer Relationship Management Systems, Information Technology, Corporate blogging
2	Melissa Machado, Jonice Oliveira, Jano Moreira de Souza	A Methodology for Scientific Customer Relationship Management.	CSCWD (Selected Papers)	2007	DBLP DOI BibTeX RDF	Internet, CSCW, Knowledge Management, Methodology, Collaborative Design, CRM
2	Melissa Machado, Jonice Oliveira, Jano Moreira de Souza	Customer Relationship Management in Universities and Research Centres.	CSCWD	2007	DBLP DOI BibTeX RDF
2	Susanne Glissmann, Lutz Kolbe, Nicholas C. Romano Jr., Jerry Fjermestad	Minitrack: Electronic Customer Relationship Management.	HICSS	2007	DBLP DOI BibTeX RDF
2	Jun Wu	Customer Relationship Management (CRM) Implementation in China: A Case Study of Legend Group.	CONFENIS	2007	DBLP DOI BibTeX RDF	Case study, CRM, Critical success factors
2	Michael Fux, Daniel Mathieu, Frank Go	Integrated Electronic Customer Relationship Management (CRM) for Alpine Tourist Destinations: Drivers and an Adoption Framework.	ENTER	2007	DBLP DOI BibTeX RDF	Integrated CRM, Destination Management Organization, Small and Medium-Sized Tourism Enterprises, outsourcing
2	Kin Keung Lai, Lean Yu, Shouyang Wang, Wei Huang	An Intelligent CRM System for Identifying High-Risk Customers: An Ensemble Data Mining Approach.	International Conference on Computational Science	2007	DBLP DOI BibTeX RDF	ensemble data mining, high-risk customer identification, support vector machine, Customer relationship management
2	Wenjing Shang, Hong Wu, Zhimin Ji	Applying CRM in Information Product Pricing.	CONFENIS	2007	DBLP DOI BibTeX RDF	CRM (Customer Relationship Management), Information products pricing, Price differentiation, Customer value
2	Wenxing Wang, Shuying Sun, Xianglu Li	A Study on the Influencing Relationship of Key Factors in CRM.	CONFENIS	2007	DBLP DOI BibTeX RDF	Customer satisfaction (CS), Customers’ Willingness to engage in a relationship (CWER), Customer relationship share (CRS), Customer relationship management (CRM)
2	A. Khedr, Joost N. Kok	Adopting Knowledge Discovery in Databases for Customer Relationship Management in Egyptian Public Banks.	IFIP PPAI	2006	DBLP DOI BibTeX RDF	Adopting new technology, banking sector, Customer Relationship Management (CRM), Knowledge Discovery in Databases (KDD)
2	Ragnar Schierholz, Lutz Kolbe, Walter Brenner	Mobilizing Customer Relationship Management - A Journey from Strategy to System Design.	HICSS	2006	DBLP DOI BibTeX RDF
2	Peng Jin, Yunlong Zhu, Sufen Li, Kunyuan Hu	Application Architecture of Data Mining in Telecom Customer Relationship Management Based on Swarm Intelligence.	PRICAI	2006	DBLP DOI BibTeX RDF
2	Gye Hang Hong, Sung Ho Ha	Developing an Intelligent Supplier Chain System Collaborating with Customer Relationship Management.	ICCSA	2006	DBLP DOI BibTeX RDF
2	Mahdi Seify	New Method for Risk Management in CRM Security Management.	ITNG	2006	DBLP DOI BibTeX RDF	Information Security Management System (ISMS), Data management, Risk Management, Customer Relationship Management (CRM)
2	Ruey-Shun Chen, Ruey-Chyi Wu, J. Y. Chen	Data Mining Application in Customer Relationship Management of Credit Card Business.	COMPSAC	2005	DBLP DOI BibTeX RDF	Data mining, Customer relationship management, Credit card
2	Yang Xu, Qing Duan, Hongji Yang	Web-Service-Oriented Customer Relationship Management System Evolution.	STEP	2005	DBLP DOI BibTeX RDF
2	Giovanni Camponovo, Yves Pigneur, Andrea Rangone, Filippo Renga	Mobile Customer Relationship Management: An Explorative Investigation of the Italian Consumer Market.	ICMB	2005	DBLP DOI BibTeX RDF
2	C. Philipp Schloter, Hamid K. Aghajan	Wireless RFID Networks for Real-Time Customer Relationship Management.	EUC Workshops	2005	DBLP DOI BibTeX RDF
2	Lifang Peng, Ying Chen	Research on objective orientation of e-government system.	ICEC	2005	DBLP DOI BibTeX RDF	system objective, E-government, customer relationship management (CRM)
2	Alexander Schellong	CRM in the public sector: towards a conceptual research framework.	DG.O	2005	DBLP DOI BibTeX RDF	TQM, citizen government relationship, citizen orientation, citizen relationship management, CRM, customer relationship management, electronic government, public services, new public management
2	Slinger Jansen, Sjaak Brinkkemper, Gerco Ballintijn, Arco van Nieuwland	Integrated Development and Maintenance of Software Products to Support Efficient Updating of Customer Configurations: A Case Study in Mass Market ERP Software.	ICSM	2005	DBLP DOI BibTeX RDF	product software, software delivery, deployment, customer relationship management, software configuration management, product data management
2	Colleen Cunningham, Il-Yeol Song, Peter P. Chen	Data warehouse design to support customer relationship management analyses.	DOLAP	2004	DBLP DOI BibTeX RDF	data warehouse, customer relationship management
2	Kok Wai Wong, Chun Che Fung, Tamás D. Gedeon, D. Chai	Intelligent data mining and personalisation for customer relationship management.	ICARCV	2004	DBLP DOI BibTeX RDF
2	Carl-Erik Wikström	A Case Study of Emergent and Intentional Organizational Change: Some Implications for Customer Relationship Management Success.	HICSS	2004	DBLP DOI BibTeX RDF
2	Rainer Alt, Thomas Puschmann	Successful Practices in Customer Relationship Management.	HICSS	2004	DBLP DOI BibTeX RDF
2	Xiaolong Zhang, Wenjuan Gong, Yoshihiro Kawamura	Customer Behavior Pattern Discovering with Web Mining.	APWeb	2004	DBLP DOI BibTeX RDF	Data mining, e-commerce, CRM (customer relationship management), business intelligence, web log analysis
2	Katharina Morik, Hanna Köpcke	Analysing Customer Churn in Insurance Data - A Case Study.	PKDD	2004	DBLP DOI BibTeX RDF	preprocessing for KDD, insurance data analysis, time-stamped data, customer relationship management
2	Enzo Colombo, Chiara Francalanci	Selecting CRM packages based on architectural, functional, and cost requirements: Empirical validation of a hierarchical ranking model.	Requir. Eng.	2004	DBLP DOI BibTeX RDF	Analytical hierarchy process (AHP), Customer relationship management (CRM), Software selection, Software cost
2	Dmitri Roussinov, J. Leon Zhao	Message Sense Maker: Engineering a Tool Set for Customer Relationship Management. (PDF / PS)	HICSS	2003	DBLP DOI BibTeX RDF
2	Dickson K. W. Chiu, Wesley C. W. Chan, Gary K. W. Lam, Shing-Chi Cheung, Franklin T. Luk	An Event Driven Approach to Customer Relationship Management in e-Brokerage Industry. (PDF / PS)	HICSS	2003	DBLP DOI BibTeX RDF
2	Jerry Fjermestad, Nicholas C. Romano Jr.	An Integrative Implementation Framework for Electronic Customer Relationship Management: Revisiting the General Principles of Usability and Resistance. (PDF / PS)	HICSS	2003	DBLP DOI BibTeX RDF
2	Vincent T. Y. Ng, Ida Ng	Customer Loyalty on Recurring Loans.	IDEAL	2003	DBLP DOI BibTeX RDF	customer relationship management, regression analysis, neuro-fuzzy, loyalty
2	Jörg Becker, Alexander Dreiling, Roland Holten, Michael Ribbert	Specifying information systems for business process integration - A management perspective.	Inf. Syst. E-Business Management	2003	DBLP DOI BibTeX RDF	supply chain integration, supply chain process management, managerial views, data warehousing, customer relationship management, business objectives, Business process integration
2	Jaideep Srivastava, Jau-Hwang Wang, Ee-Peng Lim, San-Yih Hwang	A Case for Analytical Customer Relationship Management.	PAKDD	2002	DBLP DOI BibTeX RDF
2	Nenad Jukic, Boris Jukic, Laurie Meamber, George S. Nezlek	Improving E-business Customer Relationship Management Systems with Multilevel Secure Data Models.	HICSS	2002	DBLP DOI BibTeX RDF	CRM Applications, Segmentation Theory, User Interface, Access Control, Knowledge Representation, E-business, Database Models
2	Clay Spinuzzi	Documentation, participatory citizenship, and the web: the potential of open systems.	SIGDOC	2002	DBLP DOI BibTeX RDF	open systems, customer relationship management
2	Gyeung-Min Kim	Reengineering Selling Chain in Korean Insurance Industry: Opportunities and Challenges.	HICSS	2002	DBLP DOI BibTeX RDF	Selling Chain, Customer Relationship Management, Business Process Reengineering
2	Don Sciglimpaglia, David Ely	Internet Banking: A Customer-Centric Perspective.	HICSS	2002	DBLP DOI BibTeX RDF	customer relationship management, Internet banking, financial services
2	Dawn N. Jutla, James Craig, Peter Bodorik	Enabling and Measuring Electronic Customer Relationship Management Readiness. (PDF / PS)	HICSS	2001	DBLP DOI BibTeX RDF	Stakeholder model, CRM readiness, Trust, Knowledge management, e-Commerce, Business model, e-Business, Customer relationship management, Gap analysis, Evaluation framework
2	Sung Ho Ha, Sang-Chan Park	Matching Buyers and Suppliers: An Intelligent Dynamic-Exchange Model.	IEEE Intelligent Systems	2001	DBLP DOI BibTeX RDF	dynamic exchange, supplier relationship management, data mining, electronic commerce, customer relationship management, business-to-business
2	V. Robin Rohit, D. Sampath	Agents Based Collaborative Framework for B2C Business Model and Related Services.	IICS	2001	DBLP DOI BibTeX RDF	Intelligent Software, Internet, WWW, Software Agents, E-Business, Customer Relationship Management (CRM)
2	Sukunesan Sinnappan, Mary-Anne Williams, Siva Muthaly	Agent Based Architecture for Internet Marketing.	PRICAI Workshops	2000	DBLP DOI BibTeX RDF	Personalized web sessions, Server logs, Web Mining, Customer Relationship Management, BDI Agent
2	Josef Fink, Alfred Kobsa	A Review and Analysis of Commercial User Modeling Servers for Personalization on the World Wide Web.	User Model. User-Adapt. Interact.	2000	DBLP DOI BibTeX RDF	one-to-one marketing, deployment requirements, commercial user modeling, company profiles, user modeling servers, personalization, electronic commerce, customer relationship management, product reviews
1	Lubov Kosch, Ina Friedrich, Michael H. Breitner	Evaluating Customer Relationship Management in the Context of Higher Education.	IJSODIT	2012	DBLP DOI BibTeX RDF
1	Mohamed A. Nour	An integrative framework for customer relationship management: towards a systems view.	IJBIS	2012	DBLP DOI BibTeX RDF
1	Alexander Tuzhilin	Customer relationship management and Web mining: the next frontier.	Data Min. Knowl. Discov.	2012	DBLP DOI BibTeX RDF
1	Toly Chen, Yu-Cheng Wang	A study on the construction of a ubiquitous customer relationship management system with RFID - a case study.	IJICT	2012	DBLP DOI BibTeX RDF
1	Siavash Emtiyaz, Mohammadreza Keyvanpour	Customers Behavior Modeling by Semi-Supervised Learning in Customer Relationship Management	CoRR	2012	DBLP BibTeX RDF
1	Yu-Neng Fan, Ching-Chin Chern	An Agent Model for Incremental Rough Set-Based Rule Induction in Customer Relationship Management.	HAIS	2012	DBLP DOI BibTeX RDF
1	Arun Sen, Atish P. Sinha	IT alignment strategies for customer relationship management.	Decision Support Systems	2011	DBLP DOI BibTeX RDF
1	Tzu-Liang (Bill) Tseng, Chun-Che Huang, Yu-Neng Fan	Autonomous rule induction from data with tolerances in customer relationship management.	Expert Syst. Appl.	2011	DBLP DOI BibTeX RDF
1	Basar Öztaysi, Tolga Kaya, Cengiz Kahraman	Performance comparison based on customer relationship management using analytic network process.	Expert Syst. Appl.	2011	DBLP DOI BibTeX RDF
1	Jung-Chi Pai, Fu-Ming Tu	The acceptance and use of customer relationship management (CRM) systems: An empirical study of distribution service industry in Taiwan.	Expert Syst. Appl.	2011	DBLP DOI BibTeX RDF
1	Tim Coltman, Timothy M. Devinney, David F. Midgley	Customer relationship management and firm performance.	JIT	2011	DBLP DOI BibTeX RDF
1	Mohammad Hossein Moshref Javadi, Zahra Azmoon	Ranking branches of System Group company in Terms of acceptance preparation of electronic Customer Relationship Management using AHP method.	Procedia CS	2011	DBLP DOI BibTeX RDF
1	Boris Galitsky, Josep Lluís de la Rosa	Concept-based learning of human behavior for customer relationship management.	Inf. Sci.	2011	DBLP DOI BibTeX RDF
1	Hsu-Hao Tsai	Research trends analysis by comparing data mining and customer relationship management through bibliometric methodology.	Scientometrics	2011	DBLP DOI BibTeX RDF
1	Vishal Bhatnagar, Jayanthi Ranjan, Raghuvir Singh	Analytical customer relationship management in insurance industry using data mining: a case study of Indian insurance company.	IJNVO	2011	DBLP DOI BibTeX RDF
1	Khawaja Asjad Saeed, Varun Grover, William J. Kettinger, Subo Guha	The successful implementation of customer relationship management (CRM) system projects.	DATA BASE	2011	DBLP DOI BibTeX RDF
1	Basar Öztaysi, Selime Sezgin, Ahmet Fahri Özok	A Measurement Tool for Customer Relationship Management Processes.	Industrial Management and Data Systems	2011	DBLP BibTeX RDF
1	Robbie De Sutter, Mike Matton, Niels Laukens, Dieter Van Rijsselbergen, Rik Van de Walle	MediaCRM: Enabling Customer Relationship Management in the Broadcast.	WISM	2011	DBLP DOI BibTeX RDF
1	Philippe Baecke, Dirk Van den Poel	Incorporating Neighborhood Effects in Customer Relationship Management Models.	ISMIS	2011	DBLP DOI BibTeX RDF
1	Yan Tu, Zijiang Yang, Younes Benslimane	Towards an optimal classification model against imbalanced data for Customer Relationship Management.	ICNC	2011	DBLP DOI BibTeX RDF
1	Alan D. Smith, Darlene Motley	Operational and customer relationship management considerations of electronic prescribing among pharmacists.	IJEH	2010	DBLP DOI BibTeX RDF
1	Wei Min	Construction of Marketing Management Information System of Travel Agency Based on Customer Relationship Management.	JCIT	2010	DBLP BibTeX RDF
1	Christopher Bull, Alison Adam	Customer relationship management information systems (CRM-IS) and the realisation of moral agency.	J. Inf., Comm, Ethics in Society	2010	DBLP DOI BibTeX RDF
1	Yanshan Xiao, Bo Liu, Dan Luo, Longbing Cao, Feiqi Deng, Zhifeng Hao	Multi-agent system for customer relationship management with SVMs tool.	IJIIDS	2010	DBLP DOI BibTeX RDF
1	Yu-Jie Wang	A clustering method based on fuzzy equivalence relation for customer relationship management.	Expert Syst. Appl.	2010	DBLP DOI BibTeX RDF
1	Shu-Hsien Liao, Yin-Ju Chen, Min-yi Deng	Mining customer knowledge for tourism new product development and customer relationship management.	Expert Syst. Appl.	2010	DBLP DOI BibTeX RDF
1	Sangkyun Kim	Assessment on Security Risks of Customer Relationship Management Systems.	International Journal of Software Engineering and Knowledge Engineering	2010	DBLP DOI BibTeX RDF
1	Thanasis Daradoumis, Inma Rodríguez-Ardura, Javier Faulin, Angel A. Juan, Fatos Xhafa, Francisco J. Martínez-López	Customer Relationship Management applied to higher education: developing an e-monitoring system to improve relationships in electronic learning environments.	IJSTM	2010	DBLP DOI BibTeX RDF
1	C. K. M. Lee, Henry C. W. Lau, S. K. Kwok, George T. S. Ho	Design and development of Supply Chain Knowledge Discovery System for Customer Relationship Management.	IJSTM	2010	DBLP DOI BibTeX RDF
1	Lean Yu, Shouyang Wang, Kin Keung Lai	Developing an SVM-based ensemble learning system for customer risk identification collaborating with customer relationship management.	Frontiers of Computer Science in China	2010	DBLP DOI BibTeX RDF
1	Jayanthi Ranjan, Vishal Bhatnagar	Application of data mining techniques in the financial sector for profitable customer relationship management.	IJICT	2010	DBLP DOI BibTeX RDF
1	Lukas Grieser, Klaus D. Wilde	Adaptive-Right-Time-Technologien im Customer Relationship Management.	Wirtschaftsinformatik	2010	DBLP BibTeX RDF
1	Lukas Grieser, Klaus D. Wilde	Adaptive Right-Time Technologies in Customer Relationship Management.	Business & Information Systems Engineering	2010	DBLP BibTeX RDF
1	Dien D. Phan, Douglas R. Vogel	A model of customer relationship management and business intelligence systems for catalogue and online retailers.	Information & Management	2010	DBLP DOI BibTeX RDF
1	Manisha Rathi, Anand Priyadarshini, Ankit Rastogi	Predictive Analysis for Customer Relationship Management.	JDCTA	2010	DBLP BibTeX RDF
1	Ru-Jen Lin, Rong-Huei Chen, Kevin Kuan-Shun Chiu	Customer relationship management and innovation capability: an empirical study.	Industrial Management and Data Systems	2010	DBLP DOI BibTeX RDF
1	Tsuen-Ho Hsu, Yen-Ting Helena Chiu, Jia-Wei Tang	An Evaluation Model for Selecting Integrated Marketing Communication Strategies for Customer Relationship Management.	Marketing Intelligent Systems Using Soft Computing	2010	DBLP DOI BibTeX RDF
1	Maria Manuela Cruz-Cunha, João Varajão, Daniela Santana, Isabel Bentes	Customer Relationship Management Systems - Why Many Large Companies Do Not Have Them?	WSKS	2010	DBLP DOI BibTeX RDF
1	Yang Lei, Hao Yang	The Application Research of Web 2.0 in Customer Relationship Management.	ICEE	2010	DBLP DOI BibTeX RDF
1	Li Yong	The Research of Personal Customer Relationship Management for Commercial Banks Based on Multidimensional Model of Customer Loyalty.	ICEE	2010	DBLP DOI BibTeX RDF
1	Feng Liang-qing, Yi Hong-yan, Guo Hai-qing	Study on Networked Manufacturing Customer Relationship Management System.	ICEE	2010	DBLP DOI BibTeX RDF
1	Ni Cheng	Content Analysis on Articles on Customer Relationship Management in E-Business in China.	ICEE	2010	DBLP DOI BibTeX RDF
1	Constantin Houy, Peter Fettke, Peter Loos	Mobiles Customer Relationship Management - Untersuchung des praktischen Einsatzes in Deutschland.	MMS	2010	DBLP BibTeX RDF
1	Nora Kamprath, Maximilian Roeglinger	Operational and Work System-Related Success Factors for Customer Relationship Management in "Product Sales" and "Solution Sales" - a Descriptive Case Study.	ECIS	2010	DBLP BibTeX RDF
1	Naiji Ren, Zhiyi Fang, Hongyu Sun, Bo Sun, Yang Zhao	CSCW based customer relationship management system.	NCM	2010	DBLP BibTeX RDF
1	Jorge Duque, João Varajão, Vitor Filipe, Maria Manuela Cruz-Cunha	Customer Relationship Management Systems - Reasons Why Many Municipalities Do Not Have Them.	CENTERIS	2010	DBLP DOI BibTeX RDF
1	Anke Gericke, Tobias Bucher	Realization Approaches of Customer Relationship Management - A Design Science Research Contribution to Support the Construction of Situational CRM Artifacts.	DESRIST	2010	DBLP DOI BibTeX RDF
1	Andreas Kuehlmann, Raul Camposano, James Colgan, John Chilton, Samuel George, Rean Griffith, Paul Leventis, Deepak Singh	Does IC design have a future in the clouds?	DAC	2010	DBLP DOI BibTeX RDF	hosted design solutions, cloud computing, SaaS, software as a service