Search results for "IT infrastructure library"

Hits ?▲	Authors	Title	Venue	Year	Link	Author keywords
2	Thomas Schaaf	The IT Infrastructure Library (ITIL) - An Introduction for Practitioners and Researchers.	AIMS	2007	DBLP DOI BibTeX RDF
2	Melanie Himsl, Daniel Jabornig, Werner Leithner, Peter Regner, Thomas Wiesinger, Josef Küng, Dirk Draheim	An Iterative Process for Adaptive Meta- and Instance Modeling.	DEXA	2007	DBLP DOI BibTeX RDF	Iterative Modeling Process, Metamodeling, IT-Infrastructure Library (ITIL), Adaptive Modeling, Model Evolution
2	Heinz-Theo Wagner	Managing the Impact of IT on Firm Success: The Link between the Resource-Based View and the IT Infrastructure Library.	HICSS	2006	DBLP DOI BibTeX RDF
1	Henrich Brandes	IT-Infrastructure-Library - Adaptierung für eine Nutzung durch kooperierende IT-Shared-Service-Center.		2011	RDF
1	Armen Kostanyan, Vardan Matevosyan, Samvel K. Shoukourian, Anna Varosyan	An approach for formal verification of business processes.	SpringSim	2009	DBLP DOI BibTeX RDF	cycle transformation, formal verification, business process
1	Kerstin Gerke, Jorge Cardoso, Alexander Claus	Measuring the Compliance of Processes with Reference Models.	OTM Conferences	2009	DBLP DOI BibTeX RDF
1	Marko Jäntti	Lessons Learnt from the Improvement of Customer Support Processes: A Case Study on Incident Management.	PROFES	2009	DBLP DOI BibTeX RDF	incident, customer support, service desk
1	Claudio Bartolini	IT Incident Management as a Collaborative Process: A Visualization Tool Inspired to Social Networks.	CollaborateCom	2008	DBLP DOI BibTeX RDF	visualization, social networks, IT infrastructure library, IT service management, incident management
1	Genady Grabarnik, Heiko Ludwig, Larisa Shwartz	Dynamic management of outsourced service processes' QoS in a service provider - service supplier environment.	BDIM	2008	DBLP DOI BibTeX RDF
1	Joseph L. Hellerstein	Optimizing software packages for application management.	NOMS	2008	DBLP DOI BibTeX RDF
1	Thomas Schaaf	Frameworks for Business-driven Service Level Management: A Criteria-based Comparison of ITIL and NGOSS.	BDIM	2007	DBLP DOI BibTeX RDF
1	Larisa Shwartz, Naga Ayachitula, Melissa J. Buco, Maheswaran Surendra, Christopher Ward, Steve Weinberger	Service Provider Considerations for IT Service Management.	Integrated Network Management	2007	DBLP DOI BibTeX RDF
1	Stewart H. C. Wan, Yuk-Hee Chan	IT Service Management for Campus Environment-Practical Concerns in Implementation.	Integrated Network Management	2007	DBLP DOI BibTeX RDF
1	Genady Grabarnik, Heiko Ludwig, Larisa Shwartz	Management of Service Process QoS in a Service Provider - Service Supplier Environment.	CEC/EEE	2007	DBLP DOI BibTeX RDF
1	Larisa Shwartz, Naga Ayachitula, Melissa J. Buco, Genady Grabarnik, Maheswaran Surendra, Christopher Ward, Steve Weinberger	IT Service Provider's Multi-Customer and Multi-Tenant Environments.	CEC/EEE	2007	DBLP DOI BibTeX RDF
1	Marko Jäntti, Aki Miettinen, Niko Pylkkänen, Tommi Kainulainen	Improving the Problem Management Process from Knowledge Management Perspective.	PROFES	2007	DBLP DOI BibTeX RDF
1	Helen P. Assunção, Linnyer Beatrys Ruiz, Antonio Alfredo Ferreira Loureiro	A Service Management Approach for Self-healing Wireless Sensor Networks.	Autonomic Networking	2006	DBLP DOI BibTeX RDF
1	Axel Hochstein, Rüdiger Zarnekow, Walter Brenner	ITIL as Common Practice Reference Model for IT Service Management: Formal Assessment and Implications for Practice.	EEE	2005	DBLP DOI BibTeX RDF
1	Andreas Hanemann, Martin Sailer, David Schmitz	Assured service quality by improved fault management.	ICSOC	2004	DBLP DOI BibTeX RDF	service level agreements, service management, fault management, event correlation
1	Vitalian A. Danciu, Bernhard Kempter	From processes to policies - concepts for large scale policy generation.	NOMS	2004	DBLP DOI BibTeX RDF
1	Claudio Bartolini, Mathias Sallé	Business Driven Prioritization of Service Incidents.	DSOM	2004	DBLP DOI BibTeX RDF
1	Michael Brenner, Igor Radisic, Martina Schollmeyer	A Criteria Catalog Based Methodology for Analyzing Service Management Processes.	DSOM	2002	DBLP DOI BibTeX RDF