Search results for "IT service management"

Hits ?▲	Authors	Title	Venue	Year	Link	Author keywords
3	Beijun Shen	Support IT Service Management with Process Modeling and Analysis.	ICSP	2008	DBLP DOI BibTeX RDF	Process Modeling and Analysis, IT Service Management, Process Technology
3	Jacques Philippe Sauvé, Rodrigo A. Santos, Rodrigo R. Almeida, José Antão Beltrão Moura	On the Risk Exposure and Priority Determination of Changes in IT Service Management.	DSOM	2007	DBLP DOI BibTeX RDF	Change Prioritization, Risk, Change Management, IT Service Management, Business-Driven IT Management
3	Christian Braun 0004, Robert Winter	Integration of IT service management into enterprise architecture.	SAC	2007	DBLP DOI BibTeX RDF	modeling, service oriented architecture, architecture, framework, conceptual modeling, metamodeling, enterprise architecture, IT service management, organizational engineering
3	Yuri Karpov, Rostislav I. Ivanovsky, Kirill A. Sotnikov	Application of Simulation Approaches to Creation of Decision Support System for IT Service Management.	PaCT	2007	DBLP DOI BibTeX RDF	SLO, Simulation, Decision support, SLA, Stochastic analysis, IT Service Management
3	Stuart D. Galup, Sue Conger, Ronald Dattero, Anthony Orr, Ron Palmer, Jack Probst, Paul Kontogiorgis	IT service management: academic programs face the issues of globalization.	CPR	2007	DBLP DOI BibTeX RDF	ISO 20000, ITIL, IT service management
2	Antti Lahtela, Marko Jäntti, Jukka Kaukola	Implementing an ITIL-Based IT Service Management Measurement System.	ICDS	2010	DBLP DOI BibTeX RDF	Measurement, ITIL, IT Service Management
2	Jan-Helge Deutscher, Carsten Felden	Model Concept to Determine the Optimal Maturity of IT Service Management Processes.	ACIS-ICIS	2009	DBLP DOI BibTeX RDF
2	Stewart H. C. Wan, Yuk-Hee Chan	Adoption of business continuity planning processes in IT service management.	BDIM	2008	DBLP DOI BibTeX RDF
2	Bo Yang, Hao Wang, Ying Chen	Management as a Service for IT Service Management.	ICSOC	2008	DBLP DOI BibTeX RDF
2	Kevin Jin, Pradeep Ray	Business-Oriented Development Methodology for IT Service Management.	HICSS	2008	DBLP DOI BibTeX RDF
2	Naga Ayachitula, Melissa J. Buco, Yixin Diao, Bradford Fisher, David Loewenstern, Christopher Ward	IT Service Management Automation - An Automation Centric Approach Leveraging Configuration Control, Audit Verification and Process Analytics.	DSOM	2007	DBLP DOI BibTeX RDF
2	Larisa Shwartz, Naga Ayachitula, Melissa J. Buco, Maheswaran Surendra, Christopher Ward, Steve Weinberger	Service Provider Considerations for IT Service Management.	Integrated Network Management	2007	DBLP DOI BibTeX RDF
2	Stewart H. C. Wan, Yuk-Hee Chan	IT Service Management for Campus Environment-Practical Concerns in Implementation.	Integrated Network Management	2007	DBLP DOI BibTeX RDF
2	Zhen Wang, Xin-yu Zhang	An ITIL-based IT Service Management Model for Chinese Universities.	SERA	2007	DBLP DOI BibTeX RDF
2	Hao Wang, Bo Yang, Liang Liu, Qian Ma, Kewei Sun, Ying Chen	Knowledge Enhanced IT Service Management.	ICEBE	2007	DBLP DOI BibTeX RDF
2	Ben Clacy, Brian Jennings	Service Management: Driving the Future of IT.	IEEE Computer	2007	DBLP DOI BibTeX RDF	itSMF, IT service management, IT systems perspectives
2	Bo Yang, Hao Wang, Liang Liu, Qian Ma, Ying Chen, Hui Lei	Research and Implementation of Knowledge-Enhanced Information Services.	ICSOC	2007	DBLP DOI BibTeX RDF	configuration management database, information services, IT service management, knowledge database
2	Claudio Bartolini, Mathias Sallé, David Trastour	IT service management driven by business objectives An application to incident management.	NOMS	2006	DBLP DOI BibTeX RDF
2	Yixin Diao, Alexander Keller	Quantifying the Complexity of IT Service Management Processes.	DSOM	2006	DBLP DOI BibTeX RDF
2	Axel Hochstein, Rüdiger Zarnekow, Walter Brenner	ITIL as Common Practice Reference Model for IT Service Management: Formal Assessment and Implications for Practice.	EEE	2005	DBLP DOI BibTeX RDF
2	Gabi Dreo Rodosek	Quality Aspects in IT Service Management.	DSOM	2002	DBLP DOI BibTeX RDF
2	Ingo Lück, Marcus Schönbach, Arnulf Mester, Heiko Krumm	Derivation of Backup Service Management Applications from Service and System Models.	DSOM	1999	DBLP DOI BibTeX RDF	derivation of management systems, model-based development of management systems, IT-service management, model-based management
1	María Cruz Valiente, Elena García Barriocanal, Miguel-Ángel Sicilia	Applying an ontology approach to IT service management for business-IT integration.	Knowl.-Based Syst.	2012	DBLP DOI BibTeX RDF
1	María Cruz Valiente, Elena García Barriocanal, Miguel-Ángel Sicilia	Applying Ontology-Based Models for Supporting Integrated Software Development and IT Service Management Processes.	IEEE Transactions on Systems, Man, and Cybernetics, Part C	2012	DBLP DOI BibTeX RDF
1	Antoni Lluís Mesquida, Antònia Mas Picahaco, Esperança Amengual Alcover, José Antonio Calvo-Manzano	IT Service Management Process Improvement based on ISO/IEC 15504: A systematic review.	Information & Software Technology	2012	DBLP DOI BibTeX RDF
1	María Cruz Valiente, Cristina Vicente-Chicote, Daniel Rodríguez	An Ontology-Based and Model-Driven Approach for Designing IT Service Management Systems.	IJSSMET	2011	DBLP DOI BibTeX RDF
1	Alexander Sellner, Christopher Schwarz, Erwin Zinser	Semantic-ontological combination of Business Rules and Business Processes in IT Service Management	CoRR	2011	DBLP BibTeX RDF
1	Mauricio Marrone, Lutz M. Kolbe	Einfluss von IT-Service-Management-Frameworks auf die IT-Organisation - Eine empirische Studie zu Vorteilen, Herausforderungen und Prozessen.	Wirtschaftsinformatik	2011	DBLP DOI BibTeX RDF
1	Martin Bichler, Kamal Bhattacharya	IT-Service-Management und IT-Automation - Methoden und Modelle für effizienten IT-Betrieb.	Wirtschaftsinformatik	2011	DBLP DOI BibTeX RDF
1	Kamal Bhattacharya	Interview mit Doug King zum Thema "Die Auswirkung von Virtualisierung und Cloud-Computing auf IT-Service-Management".	Wirtschaftsinformatik	2011	DBLP DOI BibTeX RDF
1	Mauricio Marrone, Lutz Kolbe	Impact of IT Service Management Frameworks on the IT Organization - An Empirical Study on Benefits, Challenges, and Processes.	Business & Information Systems Engineering	2011	DBLP DOI BibTeX RDF
1	Martin Bichler, Kamal Bhattacharya	IT Service Management and IT Automation - Methods and Models for Efficient IT Operations.	Business & Information Systems Engineering	2011	DBLP DOI BibTeX RDF
1	Kamal Bhattacharya	Interview with Douglas J. King on "The Impact of Virtualization and Cloud Computing on IT Service Management".	Business & Information Systems Engineering	2011	DBLP DOI BibTeX RDF
1	Marko Jäntti, Julia Järvinen	Improving the Deployment of IT Service Management Processes: A Case Study.	EuroSPI	2011	DBLP DOI BibTeX RDF
1	Antoni Lluís Mesquida, Antònia Mas Picahaco	ISO/IEC 15504-5 Best Practices for IT Service Management.	EuroSPI	2011	DBLP DOI BibTeX RDF
1	Francis Gacenga, Aileen Cater-Steel	Performance Measurement Of IT Service Management: A Case Study Of An Australian University (Research In Progress).	PACIS	2011	DBLP BibTeX RDF
1	Aileen Cater-Steel, Rüdiger Zarnekow, Jochen Wulf	IT Service Management In The Academic Curriculum: Comparing An Australian And German Experience.	PACIS	2011	DBLP BibTeX RDF
1	Dalibor Radovanovic, Marko Sarac, Sasa Adamovic, Dubravka Lucic	Necessity of IT Service management and IT Governance.	MIPRO	2011	DBLP BibTeX RDF
1	Heiko Kattenstroth, David Heise	Towards a Method for IT Service Management.	PoEM	2011	DBLP DOI BibTeX RDF
1	Hamid R. Motahari Nezhad, Claudio Bartolini	Next Best Step and Expert Recommendation for Collaborative Processes in IT Service Management.	BPM	2011	DBLP DOI BibTeX RDF
1	Francis Gacenga, Aileen Cater-Steel, Wui-Gee Tan, Mark Toleman	IT Service Management: Towards a Contingency Theory of Performance Measurement.	ICIS	2011	DBLP BibTeX RDF
1	Aileen Cater-Steel, Wui-Gee Tan	The Role of IT Service Management in Green IT.	Australasian J. of Inf. Systems	2010	DBLP BibTeX RDF
1	Theresa Edgington, T. S. Raghu, Ajay S. Vinze	Using process mining to identify coordination patterns in IT service management.	Decision Support Systems	2010	DBLP DOI BibTeX RDF
1	Blake E. McNaughton, Pradeep Ray, Lundy Lewis	Designing an evaluation framework for IT service management.	Information & Management	2010	DBLP DOI BibTeX RDF
1	Geraldine Abbott, Nikos Anerousis, Forrest Gordon, Allen Grussing, Sergey Makogon, Paul Manore, Fiona Humphries, Joan Sherry, Shu Tao	Risk identification and project health prediction in IT service management.	NOMS	2010	DBLP DOI BibTeX RDF
1	María Cruz Valiente, Daniel Rodríguez, Cristina Vicente-Chicote	Defining the Semantics of It Service Management Models using OWL and SWRL.	KEOD	2010	DBLP BibTeX RDF
1	Antti Lahtela, Marko Jäntti	Improving IT Service Management Processes: A Case Study on IT Service Support.	EuroSPI	2010	DBLP DOI BibTeX RDF
1	Luis Alexandre Ferreira da Silva, Fernando Brito e Abreu	An IT Infrastructure Patterns Approach to Improve IT Service Management Quality.	QUATIC	2010	DBLP DOI BibTeX RDF
1	Liudmila Rudakova, Matthias Söllner, Jan Marco Leimeister	Warum Hochschulrechenzentren andere IT-Service-Management Konzepte brauchen - eine konzeptionelle Analyse.	GI Jahrestagung	2010	DBLP BibTeX RDF
1	Frank Kleiner, Andreas Abecker	Semantic MediaWiki as an Integration Platform for IT Service Management.	GI Jahrestagung	2010	DBLP BibTeX RDF
1	Yong-Bin Kang, Arkady B. Zaslavsky, Shonali Krishnaswamy, Claudio Bartolini	A knowledge-rich similarity measure for improving IT incident resolution process.	SAC	2010	DBLP DOI BibTeX RDF	IT incident management, incident resolution process, knowledge-rich similarity measure, IT service management
1	Thiago Barroero, Gianmario Motta, Giovanni Pignatelli, Mario A. Bochicchio, Antonella Longo, Alessandra Raffone	Aligning IT Service Levels and Business Performance: A Case Study.	IEEE SCC	2010	DBLP DOI BibTeX RDF	Management Methods and Tools for Business and IT Alignment, Key performance Indicators for Business Processes, IT Service Management
1	Vitalian Danciu	From Processes to Policies: Application of policy-based techniques to process-oriented IT service management.		2009	RDF
1	Stuart D. Galup, Ronald Dattero, Jim J. Quan, Sue Conger	An overview of IT service management.	Commun. ACM	2009	DBLP DOI BibTeX RDF
1	Peter C. Chan, Shauntell R. Durant, Verna Mae Gall, Mahesh S. Raisinghani	Aligning Six Sigma and ITIL to Improve IT Service Management.	IJESMA	2009	DBLP DOI BibTeX RDF
1	Mary Anne Winniford, Sue Conger, Lisa Erickson-Harris	Confusion in the Ranks: IT Service Management Practice and Terminology.	IS Management	2009	DBLP DOI BibTeX RDF
1	Antonio Miguel Coelho, Paulo Rupino da Cunha	IT Service Management Diagnosis at Grefusa Group and ITIL Implementation Proposal.	AMCIS	2009	DBLP BibTeX RDF
1	Béatrix Barafort, Anne Rousseau	Sustainable Service Innovation Model: A Standardized IT Service Management Process Assessment Framework.	EuroSPI	2009	DBLP DOI BibTeX RDF
1	Anacleto Correia, Fernando Brito e Abreu	Integrating IT Service Management within the Enterprise Architecture.	ICSEA	2009	DBLP DOI BibTeX RDF
1	Michael Brenner, Heinz-Gerd Hegering, Helmut Reiser, Christian Richter, Thomas Schaaf	Introducing process-oriented IT service management at an academic computing center: An interim report.	Integrated Network Management	2009	DBLP DOI BibTeX RDF
1	Claudio Bartolini, Cesare Stefanelli, Mauro Tortonesi	Business-impact analysis and simulation of critical incidents in IT service management.	Integrated Network Management	2009	DBLP DOI BibTeX RDF
1	Larisa Shwartz, Yixin Diao, Genady Grabarnik	Multi-tenant solution for IT service management: A quantitative study of benefits.	Integrated Network Management	2009	DBLP DOI BibTeX RDF
1	Yixin Diao, Hani Jamjoom, David Loewenstern	Rule-Based Problem Classification in IT Service Management.	IEEE CLOUD	2009	DBLP DOI BibTeX RDF
1	Frank Kleiner, Andreas Abecker, Sven F. Brinkmann	WiSyMon: managing systems monitoring information in semantic Wikis.	Int. Sym. Wikis	2009	DBLP DOI BibTeX RDF	collaboration, network monitoring, systems monitoring, semantic Wiki, IT service management, services monitoring
1	Roben Castagna Lunardi, Weverton Luis da Costa Cordeiro, Fabrício Girardi Andreis, Juliano Araujo Wickboldt, Cristiano Bonato Both, Luciano Paschoal Gaspary, Lisandro Zambenedetti Granville, David Trastour, Claudio Bartolini	ChangeAdvisor: A Solution to Support Alignment of IT Change Design with Business Objectives/Constraints.	DSOM	2009	DBLP DOI BibTeX RDF	IT change management, IT service management, business-driven IT management
1	Juan Ignacio Rouyet, Luis Joyanes	Applying IT Governance Concepts and Elements to Knowledge Governance: An Initial Approach.	WSKS	2009	DBLP DOI BibTeX RDF	knowledge governance, knowledge management, IT governance, IT service management
1	Stefan Thanheiser, Lei Liu, Hartmut Schmeck	SimSOA: an approach for agent-based simulation and design-time assessment of SOC-based IT systems.	SAC	2009	DBLP DOI BibTeX RDF	service-oriented computing (SOC), service-oriented architectures (SOA), agent-based simulation
1	Bo Yang, Hao Wang, Fred Douglis	Applying Knowledge Sharing for Business Intelligence Collaboration.	ICWS	2009	DBLP DOI BibTeX RDF
1	Patricia Marcu, Larisa Shwartz, Genady Grabarnik, David Loewenstern	Managing Faults in the Service Delivery Process of Service Provider Coalitions.	IEEE SCC	2009	DBLP DOI BibTeX RDF
1	Marko Jäntti	Lessons Learnt from the Improvement of Customer Support Processes: A Case Study on Incident Management.	PROFES	2009	DBLP DOI BibTeX RDF	incident, customer support, service desk
1	Jacques Philippe Sauvé, Rodrigo Santos, Rodrigo Rebouças, Antão Moura, Claudio Bartolini	Change Priority Determination in IT Service Management Based on Risk Exposure.	IEEE Transactions on Network and Service Management	2008	DBLP DOI BibTeX RDF
1	Matthias K. Hamm, Mark Yampolskiy	IT Service Management verketteter Dienste in Multi-Domain Umgebungen. Modellierung und Teilaspekte.	Praxis der Informationsverarbeitung und Kommunikation	2008	DBLP DOI BibTeX RDF
1	Ramachandran Radhakrishnan, K. Mark, Bill Powell	IT service management for high availability.	IBM Systems Journal	2008	DBLP DOI BibTeX RDF
1	Markus Bick, Kathrin Börgmann	IT Service Management Support System (IT-S3) - wertorientierte Einführung und Etablierung von IT-Servicemanagement.	HMD - Praxis Wirtschaftsinform.	2008	DBLP BibTeX RDF
1	Kathrin Susanne Braunwarth, Bernd Heinrich	IT-Service-Management - Ein Modell zurBestimmung der Folgen von Interoperabilitätsstandards auf die Einbindung externer IT-Dienstleister.	Wirtschaftsinformatik	2008	DBLP DOI BibTeX RDF
1	Claudio Bartolini, Jacques Philippe Sauvé	IT Service Management and Business-Driven IT Management.	NOMS	2008	DBLP DOI BibTeX RDF
1	David Loewenstern, Larisa Shwartz	IT Service Management of Using Heterogeneous, Dynamically Alterable Configuration Item Lifecycles.	ICEIS (3-1)	2008	DBLP BibTeX RDF
1	Thomas Jirku, Peter Reichl	Prognostic Capacity Management from an IT Service Management Perspective.	ICEIS (3-1)	2008	DBLP BibTeX RDF
1	Michael Rohloff	A Reference Process Model for IT Service Management.	AMCIS	2008	DBLP BibTeX RDF
1	Leila Zia, Yixin Diao, Daniela Rosu, Christopher Ward, Kamal Bhattacharya	Optimizing Change Request Scheduling in IT Service Management.	IEEE SCC	2008	DBLP DOI BibTeX RDF
1	Matthias K. Hamm, Andreas Hanemann, Karin Schauerhammer, Klaus Ullmann, Mark Yampolskiy	Unterstützung von IT Service Management-Prozessen in Multi-Domain-Umgebungen.	DFN-Forum Kommunikationstechnologien	2008	DBLP BibTeX RDF
1	Michael Rohloff	Von der Common-Practice ITIL zum Referenzmodell für das IT-Service Management.	Multikonferenz Wirtschaftsinformatik	2008	DBLP BibTeX RDF
1	Tayfour A. Mohammed	The Art of Existence and the Regimes of IS-enabled Customer Service Rationalization: A Study of IT Service Management in the UK Higher Education.	ICIS	2008	DBLP BibTeX RDF
1	Claudio Bartolini	IT Incident Management as a Collaborative Process: A Visualization Tool Inspired to Social Networks.	CollaborateCom	2008	DBLP DOI BibTeX RDF	visualization, social networks, IT infrastructure library, IT service management, incident management
1	Claudio Bartolini, Cesare Stefanelli, Mauro Tortonesi	SYMIAN: A Simulation Tool for the Optimization of the IT Incident Management Process.	DSOM	2008	DBLP DOI BibTeX RDF	Business-driven IT management (BDIM), decision support, Information Technology Infrastructure Library (ITIL), IT service management, incident management
1	Christoph Loeser, Ralf Trunko, Thilo Steckel, Kevin Podratz, Emanuel Georgiew, Frieder Swoboda	IT-supported integration of semi-autonomous mobile machines and processes into business and service models.	iiWAS	2008	DBLP DOI BibTeX RDF	service configuration, context-awareness, business process modeling, process automation
1	Jacques Philippe Sauvé	Risk-based service testing.	BDIM	2008	DBLP DOI BibTeX RDF
1	Thomas Schaaf, Michael Brenner	On tool support for Service Level Management: From requirements to system specifications.	BDIM	2008	DBLP DOI BibTeX RDF
1	Huiming Qu, Jimeng Sun, Hani Jamjoom	SCOOP: Automated Social Recommendation in Enterprise Process Management.	IEEE SCC	2008	DBLP DOI BibTeX RDF
1	Ana Biazetti, Germán S. Goldszmidt	Integrating business performance management with IT management through impact analysis and provisioning.	NOMS	2008	DBLP DOI BibTeX RDF
1	Weverton Luis da Costa Cordeiro, Guilherme Sperb Machado, Fabio Fabian Daitx, Cristiano Bonato Both, Luciano Paschoal Gaspary, Lisandro Zambenedetti Granville, Akhil Sahai, Claudio Bartolini, David Trastour, Katia B. Saikoski	A template-based solution to support knowledge reuse in IT change design.	NOMS	2008	DBLP DOI BibTeX RDF
1	Yixin Diao, Kamal Bhattacharya	Estimating business value of IT services through process complexity analysis.	NOMS	2008	DBLP DOI BibTeX RDF
1	Wei Wang 0033, Hao Wang, Bo Yang, Liang Liu, Peini Liu, Guosun Zeng	A Bayesian knowledge engineering framework for service management.	NOMS	2008	DBLP DOI BibTeX RDF
1	Lei Xie, Jing Luo, Jie Qiu, John A. Pershing, Ying Li, Ying Chen	Availability "weak point" analysis over an SOA deployment framework.	NOMS	2008	DBLP DOI BibTeX RDF
1	Eric Grandry, Eric Dubois 0001, Michel Picard, André Rifaut	Managing the Alignment between Business and Software Services Requirements from a Capability Model Perspective.	ServiceWave	2008	DBLP DOI BibTeX RDF	Business Service Design, Service Level Objective, Capability Model, Service management, Goal-Oriented Requirements Engineering
1	Vitalian Danciu	Application of policy based techniques to process oriented IT service management.		2007	RDF
1	Mark W. Johnson, Andrew Hately, Brent A. Miller, Robert Orr	Evolving standards for IT service management.	IBM Systems Journal	2007	DBLP DOI BibTeX RDF
1	Steve Mastrianni, David F. Bantz, Kirk A. Beaty, Tom Chefalas, Srikant Jalan, Gautam Kar, Andrzej Kochut, Dongjun Lan, Larry O'Connell, Anca Sailer, Gang Wang, Qingbo Wang, Dennis G. Shea	IT Autopilot: A flexible IT service management and delivery platform for small and medium business.	IBM Systems Journal	2007	DBLP DOI BibTeX RDF
1	John Black, Christine Draper, Tom Lococo, Fouad Matar, Christopher Ward	An integration model for organizing IT service management.	IBM Systems Journal	2007	DBLP DOI BibTeX RDF
1	Peter Brittenham, R. Russell Cutlip, Christine Draper, Brent A. Miller, Samar Choudhary, Marcelo Perazolo	IT service management architecture and autonomic computing.	IBM Systems Journal	2007	DBLP DOI BibTeX RDF