Search results for "incident management"

Hits ?▲	Authors	Title	Venue	Year	Link	Author keywords
3	Sunghan Lim, Hyunsuk Kim	Analysis of effect of highway ITS incident management system.	Int. Conf. Interaction Sciences	2009	DBLP DOI BibTeX RDF	analysis of effect, incident management system, national highway ITS
3	Claudio Bartolini, Cesare Stefanelli, Mauro Tortonesi	SYMIAN: A Simulation Tool for the Optimization of the IT Incident Management Process.	DSOM	2008	DBLP DOI BibTeX RDF	Business-driven IT management (BDIM), decision support, Information Technology Infrastructure Library (ITIL), IT service management, incident management
3	João Caldeira, Fernando Brito e Abreu	Influential Factors on Incident Management: Lessons Learned from a Large Sample of Products in Operation.	PROFES	2008	DBLP DOI BibTeX RDF	Release and Deployment Management, Software development, Software Quality, Empirical Software Engineering, ITIL, Services Science, Incident Management, Problem Management
3	Claudio Bartolini	IT Incident Management as a Collaborative Process: A Visualization Tool Inspired to Social Networks.	CollaborateCom	2008	DBLP DOI BibTeX RDF	visualization, social networks, IT infrastructure library, IT service management, incident management
3	Sanjay Jain, Charles R. McLean, Y. Tina Lee	Towards standards for integrated gaming and simulation for incident management.	SCSC	2007	DBLP DOI BibTeX RDF	architecture, integration, standards, data exchange, incident management
3	Laurent Pasquier, Patrick Brézillon, Jean-Charles Pomerol	Context and Decision Graphs for Incident Management on a Subway Line.	CONTEXT	1999	DBLP DOI BibTeX RDF	Context, Decision tree, Incident Management, Decision graph
2	Christian Bartsch, Marco von Mevius, Andreas Oberweis	Simulation Environment for IT Service Support Processes: Supporting Service Providers in Estimating Service Levels for Incident Management.	eKNOW	2010	DBLP DOI BibTeX RDF	simulation, optimization, analysis, SLA, automation, service process, incident management
2	Yong-Bin Kang, Arkady B. Zaslavsky, Shonali Krishnaswamy, Claudio Bartolini	A knowledge-rich similarity measure for improving IT incident resolution process.	SAC	2010	DBLP DOI BibTeX RDF	IT incident management, incident resolution process, knowledge-rich similarity measure, IT service management
2	Rajeev Gupta, K. Hima Prasad, Laura Z. Luan, Daniela Rosu, Christopher Ward	Multi-dimensional Knowledge Integration for Efficient Incident Management in a Services Cloud.	IEEE SCC	2009	DBLP DOI BibTeX RDF
2	Marko Jäntti	Lessons Learnt from the Improvement of Customer Support Processes: A Case Study on Incident Management.	PROFES	2009	DBLP DOI BibTeX RDF	incident, customer support, service desk
2	Anna Kostina, Natalia G. Miloslavskaya, Alexander I. Tolstoy	Information security incident management process.	SIN	2009	DBLP DOI BibTeX RDF	information security incidents, security, management
2	Rajeev Gupta, K. Hima Prasad, Mukesh K. Mohania	Information integration techniques to automate incident management.	NOMS	2008	DBLP DOI BibTeX RDF
2	Kelly McLaughlin, Fred Damiano	American ITIL.	SIGUCCS	2007	DBLP DOI BibTeX RDF	ITIL®, ola, operational level agreements, service catalogue, sla, service level agreements, incident management, service level management, problem management
2	Finn Olav Sveen, Eliot H. Rich, Matthew Jager	Overcoming organizational challenges to secure knowledge management.	Information Systems Frontiers	2007	DBLP DOI BibTeX RDF	Security, Simulation, Knowledge management, Organizations, System dynamics, Incident management
2	Claudio Bartolini, Mathias Sallé, David Trastour	IT service management driven by business objectives An application to incident management.	NOMS	2006	DBLP DOI BibTeX RDF
2	Jin Ki Kim, Raj Sharman, H. Raghav Rao, Shambhu J. Upadhyaya	Framework for Analyzing Critical Incident Management Systems (CIMS).	HICSS	2006	DBLP DOI BibTeX RDF
2	Gerd Van Den Eede, Bartel Van de Walle, Anne-Françoise Rutkowski	Dealing with Risk in Incident Management: An Application of High Reliability Theory.	HICSS	2006	DBLP DOI BibTeX RDF
2	Sanjay Jain, Charles R. McLean	A concept prototype for integrated gaming and simulation for incident management.	Winter Simulation Conference	2006	DBLP DOI BibTeX RDF
2	Mark Hoogendoorn, Catholijn M. Jonker, Jan Treur, Marian Verhaegh	Agent-Based Analysis and Support for Incident Management.	CIA	2006	DBLP DOI BibTeX RDF
2	Sanjay Jain, Charles R. McLean	Integrated simulation and gaming architecture for incident management training.	Winter Simulation Conference	2005	DBLP DOI BibTeX RDF
2	Meletis A. Belsis, Alkis Simitsis, Stefanos Gritzalis	Workflow Based Security Incident Management.	Panhellenic Conference on Informatics	2005	DBLP DOI BibTeX RDF
2	Peter Scholz, Ramon Mörl	Eine Informationsbasis für zeitoptimiertes Incident Management.	IMF	2003	DBLP BibTeX RDF
2	Roland Wagner	IT-Incident Management durch externe Dienstleistung - Die Lösung aller IT-Incident Management Probleme?	IMF	2003	DBLP BibTeX RDF
2	Jeffrey Lane, Annette Cutino, Marilyn McMillan	Adventures in XSC: our six-week countdown to extended service coverage.	SIGUCCS	2002	DBLP DOI BibTeX RDF	extended service, staff training, standard operating procedures, helpdesk, incident management, new services
1	Samiran Das, Rehan Sadiq, Solomon Tesfamariam	An aggregative fuzzy risk analysis for flood incident management.	Int. J. Systems Assurance Engineering and Management	2011	DBLP DOI BibTeX RDF
1	Javier Mulero Chaves, Anton Donner, Chen Tang, Christine Adler, Marion Krusmann, Angels Via Estrem, Thomas Greiner-Mai	An interdisciplinary approach to designing a mass casualty incident management system.	WPMC	2011	DBLP BibTeX RDF
1	Elena Sánchez-Nielsen, Antonio Padrón-Ferrer, Francisco Marreo-Estévez	A Multi-agent System for Incident Management Solutions on IT Infrastructures.	CAEPIA	2011	DBLP DOI BibTeX RDF
1	Marko Jäntti	Improving Incident Management Processes in Two IT Service Provider Companies.	DEXA Workshops	2011	DBLP DOI BibTeX RDF
1	Claudio Bartolini, Cesare Stefanelli, Mauro Tortonesi	SYMIAN: Analysis and performance improvement of the IT incident management process.	IEEE Transactions on Network and Service Management	2010	DBLP DOI BibTeX RDF
1	David W. Webb, David R. Hoffpauir	Critical Incident Management and Geographically-Based Systems.	IJAGR	2010	DBLP DOI BibTeX RDF
1	Faouzi Kamoun, Naoufel Werghi, Mohammed Al Blushi	GENIMS - a user-centric and GIS-enabled incident management system.	IJICT	2010	DBLP DOI BibTeX RDF
1	Birol Yildiz	Ein intelligentes Benachrichtigungssystem für das Incident Management.	Informatiktage	2010	DBLP BibTeX RDF
1	Jae-Bong Yoo, Jihie Kim, Chan-Young Park	Road Reservation for Fast and Safe Emergency Vehicle Response Using Ubiquitous Sensor Network.	SUTC/UMC	2010	DBLP DOI BibTeX RDF	road reservation, emergency response, incident management, ubiquitous sensor networks
1	Fang Clara Fang	Intelligent traffic management systems for work zones and incident management.	IJISTA	2009	DBLP DOI BibTeX RDF
1	Marko Jäntti	Defining Requirements for an Incident Management System: A Case Study.	ICONS	2009	DBLP DOI BibTeX RDF
1	Oliver Goebel, Ralf Ehlert, Sandra Frings, Detlef Günther, Holger Morgenstern, Dirk Schadt (eds.)	IMF 2009, Fifth International Conference on IT Security Incident Management and IT Forensics, Stuttgart, Germany, 15-17 September 2009	IMF	2009	DBLP BibTeX RDF
1	Ziyad S. Al-Salloum, Stephen D. Wolthusen	Semi-autonomous Link Layer Vulnerability Discovery and Mitigation Dissemination.	IMF	2009	DBLP DOI BibTeX RDF
1	Muhammad Yasin, Muhammad Arif Wahla, Firdous Kausar	Analysis of Download Accelerator Plus (DAP) for Forensic Artefacts.	IMF	2009	DBLP DOI BibTeX RDF
1	Christian Moch, Felix C. Freiling	The Forensic Image Generator Generator (Forensig2).	IMF	2009	DBLP DOI BibTeX RDF
1	Guido Schryen	A Comprehensive and Comparative Analysis of the Patching Behavior of Open Source and Closed Source Software Vendors.	IMF	2009	DBLP DOI BibTeX RDF
1	Jan Kohlrausch	Experiences with the NoAH Honeynet Testbed to Detect new Internet Worms.	IMF	2009	DBLP DOI BibTeX RDF
1	Rafael Accorsi	Safe-Keeping Digital Evidence with Secure Logging Protocols: State of the Art and Challenges.	IMF	2009	DBLP DOI BibTeX RDF
1	Mark Wozar	Technique to Interrogate an Image of RAM.	IMF	2009	DBLP DOI BibTeX RDF
1	Stephen D. Wolthusen	Overcast: Forensic Discovery in Cloud Environments.	IMF	2009	DBLP DOI BibTeX RDF
1	Serguei A. Mokhov, Emil Vassev	Self-Forensics Through Case Studies of Small-to-Medium Software Systems.	IMF	2009	DBLP DOI BibTeX RDF
1	Muhammad Kamran Ahmed, Mukhtar Hussain, Asad Raza	An Automated User Transparent Approach to log Web URLs for Forensic Analysis.	IMF	2009	DBLP DOI BibTeX RDF
1	Antonio Grillo, Alessandro Lentini, Gianluigi Me, Matteo Ottoni	Fast User Classifying to Establish Forensic Analysis Priorities.	IMF	2009	DBLP DOI BibTeX RDF
1	Robert Altschaffel, Stefan Kiltz, Jana Dittmann	From the Computer Incident Taxonomy to a Computer Forensic Examination Taxonomy.	IMF	2009	DBLP DOI BibTeX RDF
1	Kamol Kaemarungsi, Nawattapon Yoskamtorn, Kitisak Jirawannakool, Nuttapong Sanglerdsinlapachai, Chanin Luangingkasut	Botnet Statistical Analysis Tool for Limited Resource Computer Emergency Response Team.	IMF	2009	DBLP DOI BibTeX RDF
1	Heiko Ludwig, Jim Laredo, Kamal Bhattacharya, Liliana Pasquale, Bruno Wassermann	REST-based management of loosely coupled services.	WWW	2009	DBLP DOI BibTeX RDF	discovery, rest, service management, loosely coupled systems
1	Patricia Marcu, Larisa Shwartz, Genady Grabarnik, David Loewenstern	Managing Faults in the Service Delivery Process of Service Provider Coalitions.	IEEE SCC	2009	DBLP DOI BibTeX RDF
1	Yixin Diao, Aliza Heching	Workload Management in Dynamic IT Service Delivery Organizations.	DSOM	2009	DBLP DOI BibTeX RDF
1	Julius S. Gyorfi, Eric R. Buhrke, Mark A. Tarlton, Juan M. Lopez, George T. Valliath	Applying Telepresence to Incident Management: The Virtual Incident Command Center.	Presence	2008	DBLP DOI BibTeX RDF
1	Mark Hoogendoorn, Catholijn M. Jonker, Peter-Paul van Maanen, Alexei Sharpanskykh	Formal analysis of empirical traces in incident management.	Rel. Eng. & Sys. Safety	2008	DBLP DOI BibTeX RDF
1	Sanjay Jain, Charles R. McLean	Components of an Incident Management Simulation and Gaming Framework and Related Developments.	Simulation	2008	DBLP DOI BibTeX RDF
1	Mike McGinnis, Wayne Buck	NATO and Old Dominion University co-host disaster and incident management symposium.	IJCIS	2008	DBLP DOI BibTeX RDF
1		Incident Management System.	Encyclopedia of GIS	2008	DBLP DOI BibTeX RDF
1	Jack Cole	Incident Management and Forensics Put in Context (Invited).	IMF	2008	DBLP BibTeX RDF
1	Rajeev Gupta, K. Hima Prasad, Mukesh K. Mohania	Automating ITSM Incident Management Process.	ICAC	2008	DBLP DOI BibTeX RDF
1	Duco N. Ferro, Catholijn M. Jonker	Filtering Algorithm for Agent-Based Incident Communication Support in Mobile Human Surveillance.	MATES	2008	DBLP DOI BibTeX RDF	Mobile human surveillance, agent-based decision support, collaborative filtering, incident management, communication support
1	Nabil R. Adam, Vijay Atluri, Soon Ae Chun, John Ellenberger, Basit Shafiq, Jaideep Vaidya, Hui Xiong	Secure information sharing and analysis for effective emergency management.	DG.O	2008	DBLP DOI BibTeX RDF	context-based content filtering, data analysis and fusing, emergency management ontology, policy-based sharing and dissemination, secure information sharing, strategic decision support, web services, semantics, policy, situation awareness, emergency management
1	Robin North, Mark Richards, Jeremy Cohen, Neil Hoose, John Hassard, John Polak	A mobile environmental sensing system to manage transportation and urban air quality.	ISCAS	2008	DBLP DOI BibTeX RDF
1	Beijun Shen	Support IT Service Management with Process Modeling and Analysis.	ICSP	2008	DBLP DOI BibTeX RDF	Process Modeling and Analysis, IT Service Management, Process Technology
1	Marko Jäntti, Niko Pylkkänen	Improving Customer Support Processes: A Case Study.	PROFES	2008	DBLP DOI BibTeX RDF
1	Jin Ki Kim, Raj Sharman, H. Raghav Rao, Shambhu J. Upadhyaya	Efficiency of critical incident management systems: Instrument development and validation.	Decision Support Systems	2007	DBLP DOI BibTeX RDF
1	Sandra Frings	IT Incident Management and Structured Documentation.	IMF	2007	DBLP BibTeX RDF
1	Jeffrey Q. Bao, Whay Chiou Lee	Rapid Deployment of Wireless Ad Hoc Backbone Networks for Public Safety Incident Management.	GLOBECOM	2007	DBLP DOI BibTeX RDF
1	Willem J. Muhren, Gerd Van Den Eede, Bartel Van de Walle	Organizational Learning for the Incident Management Process: Lessons from High Reliability Organizations.	ECIS	2007	DBLP BibTeX RDF
1	Bom Soo Kim, Young Dae Kim, Chan Kyou Hwang, Jae-Hyoung Yoo	A Mechanism of KEDB-Centric Fault Management to Optimize the Realization of ITIL Based ITSM.	APNOMS	2007	DBLP DOI BibTeX RDF	ITSM, KEDB, Change Management, Fault Management, ITIL, Incident Management, Service Support, Problem Management
1	Gilad Barash, Claudio Bartolini, Liya Wu	Measuring and Improving the Performance of an IT Support Organization in Managing Service Incidents.	BDIM	2007	DBLP DOI BibTeX RDF
1	Yong Sun, Yu (David) Shi, Fang Chen, Vera Chung	An Efficient Multimodal Language Processor for Parallel Input Strings in Multimodal Input Fusion.	ICSC	2007	DBLP DOI BibTeX RDF
1	Allen E. Milewski, R. Bekefi, Lauren C. Landrigan	Paper or pixels? Enhanced paper maps for emergency operations.	SMC	2007	DBLP DOI BibTeX RDF
1	Thomas Schaaf	The IT Infrastructure Library (ITIL) - An Introduction for Practitioners and Researchers.	AIMS	2007	DBLP DOI BibTeX RDF
1	Yong Sun, Fang Chen, Yu (David) Shi, Vera Chung	An Input-Parsing Algorithm Supporting Integration of Deictic Gesture in Natural Language Interface.	HCI	2007	DBLP DOI BibTeX RDF	Multimodal chart parsing, Deictic Gesture, Deictic Terms, Multimodal Fusion
1	Ronnie Taib, Natalie Ruiz	Wizard of Oz for Multimodal Interfaces Design: Deployment Considerations.	HCI	2007	DBLP DOI BibTeX RDF	Speech and gesture, User-centred design, Wizard of Oz, Multimodal user interface
1	Rui Chen, Raj Sharman, H. Raghav Rao, Shambhu J. Upadhyaya	Design principles for critical incident response systems.	Inf. Syst. E-Business Management	2007	DBLP DOI BibTeX RDF	Emergency response management, Single incident, Multiple incident, Design principle
1	Yong Sun, Fang Chen, Yu (David) Shi, Vera Chung	A novel method for multi-sensory data fusion in multimodal human computer interaction.	OZCHI	2006	DBLP DOI BibTeX RDF	multimodal grammar, speech and gesture multimodal interfaces, unification-based multimodal input fusion
1	Anne-Françoise Rutkowski, Bartel Van de Walle, Gerd Van Den Eede	The Effect of Group Support Systems on the Emergence of Unique Information in a Risk Management Process: A Field Study.	HICSS	2006	DBLP DOI BibTeX RDF
1	Mark Hoogendoorn, Jan Treur, Pinar Yolum	A Labeled Graph Approach to Analyze Organizational Performance.	IAT	2006	DBLP DOI BibTeX RDF
1	Byung Doo Jung, Young-in Kwon, Hyun Kim, Seon Woo Lee	A Study on Determining the Priorities of ITS Services Using Analytic Hierarchy and Network Processes.	ICHIT	2006	DBLP DOI BibTeX RDF	Analytic Network Process (ANP), Multi Criteria Analysis, Intelligent Transportation Systems (ITS), Analytic Hierarchy Process (AHP), Priorities
1	Alexander Holland, Madjid Fathi	Measuring Business Feedback Cycles as Enhancement of the Support Knowledge Engineering Process.	PAKM	2006	DBLP DOI BibTeX RDF
1	Vandana Pursnani Janeja, Vijayalakshmi Atluri, Ahmed Gomaa, Nabil R. Adam, Christof Bornhövd, Tao Lin	DM-AMS: employing data mining techniques for alert management.	DG.O	2005	DBLP DOI BibTeX RDF
1	Fang Chen, Eric H. C. Choi, Natalie Ruiz, Yu (David) Shi, Ronnie Taib	User interface design and evaluation for control room.	OZCHI	2005	DBLP DOI BibTeX RDF	information retrieval, user centred design, multimodal user interface, control room
1	Laurence J. Wolf	Can You Handle the Headaches? Analyzing and Optimizing the Effectiveness of the Incident Management Process.	Information Systems Security	2004	DBLP DOI BibTeX RDF
1	Kaan Ozbay, Bekir Bartin	Incident Management Simulation.	Simulation	2003	DBLP DOI BibTeX RDF
1	Jens Nedon, Sandra Frings, Oliver Göbel (eds.)	IT-Incident Management & IT-Forensics - Erste Tagung der Fachgruppe SIDAR der Gesellschaft für Informatik, 24. - 25. November 2003 in Stuttgart, Deutschland	IMF	2003	DBLP BibTeX RDF
1	Urban Nuldén	Incident Management and Incident Response: The Case of Sweden.	Australian Computer, Network & Information Forensics Conference	2003	DBLP BibTeX RDF
1	Dietmar Mauersberger	Einführung in die IT-Forensik.	IMF	2003	DBLP BibTeX RDF
1	Caroline Neufert, Christoph Thiel	Informationslogistische Ansätze für CERTs.	IMF	2003	DBLP BibTeX RDF
1	Christoph Fischer	Integrationsplattform zur systemübergreifenden Erfassung und forensischen Analyse von Spurenträgern.	IMF	2003	DBLP BibTeX RDF
1	Reinhold Kern	Elektronische Beweise!	IMF	2003	DBLP BibTeX RDF
1	Neil Mitchison	The Challenge of Electronic Evidence: The European Response.	IMF	2003	DBLP BibTeX RDF
1	Markus Stolze, René Pawlitzek, Andreas Wespi	Visual Problem-Solving Support for New Event Triage in Centralized Network Security Monitoring: Challenges, Tools and Benefits.	IMF	2003	DBLP BibTeX RDF
1	Ernst Bötsch, Petra Eilfeld, Wolfgang Hommel	Effiziente Bearbeitung von Abuse-Beschwerden.	IMF	2003	DBLP BibTeX RDF
1	Nils Magnus	Forensik: Einbettung in präventive und reaktive Unternehmensprozesse.	IMF	2003	DBLP BibTeX RDF
1	Matthias Hofherr	Post Mortem Analysen mit OpenSource Software.	IMF	2003	DBLP BibTeX RDF
1	Patrick Brézillon	Context-Based Intelligent Assistant Systems: A Discussion Based on the Analysis of Two Projects. (PDF / PS)	HICSS	2003	DBLP DOI BibTeX RDF
1	David C. Wilson, Joe Carthy, Karl Abbey, John Sheppard, Ruichao Wang, John Dunnion, Anne Drummond	Textual CBR for Incident Report Retrieval.	ICCSA	2003	DBLP DOI BibTeX RDF
1	Michael Brenner, Igor Radisic, Martina Schollmeyer	A Criteria Catalog Based Methodology for Analyzing Service Management Processes.	DSOM	2002	DBLP DOI BibTeX RDF
1	Mohan M. Trivedi, Shailendra K. Bhonsle, Amarnath Gupta	Database Architecture for Autonomous Transportation Agents for On-Scene Networked Incident Management (ATON).	ICPR	2000	DBLP DOI BibTeX RDF