Search results for "service quality"

Hits ?▲	Authors	Title	Venue	Year	Link	Author keywords
4	Herschel Nomdoe, Shaun Pather	Providing a holistic perspective to evaluating e-service quality in web-based systems: a multi-stakeholder approach.	SAICSIT Conf.	2007	DBLP DOI BibTeX RDF	IS effectiveness, IS stakeholder, e-SQ, electronic service quality, web, information systems, service quality, IS success, IS evaluation
4	Takeo Hamada, Stephanie Hogg, Jarno Rajahalme, Carlo Licciardi, Lill Kristiansen, Per Fly Hansen	Service quality in TINA-quality of service trading in open network architecture. (PDF / PS)	EDOC	1997	DBLP DOI BibTeX RDF	TINA service architecture, quality of service trading, open network architecture, enterprise level QoS issues, QoS evolution paths, TINA stream binding, soft stream quality guarantee, progressive service quality evolution, open systems, resource reservation, service quality
3	Rodrigo Pinheiro dos Santos, Káthia Marçal de Oliveira, Wander Pereira da Silva	Evaluating the service quality of software providers appraised in CMM/CMMI.	Software Quality Journal	2009	DBLP DOI BibTeX RDF	Capability Maturity Model Integration (CMMI), Service quality assessment, Capability Maturity Model (CMM), SERVQUAL
3	Dae-Woo Kim, Hyun-Min Lim, Jae-Hyoung Yoo, Sang-Ha Kim	Experience in Developing a Prototype for WiBro Service Quality Management System.	APNOMS	2009	DBLP DOI BibTeX RDF	Wireless Broadband Internet Service, Key Quality Indicators, Service Model Analysis, Service Quality Management, Key Performance Indicators
3	Regina Connolly	Website Service Quality in Ireland: An Empirical Study.	WEBIST (Selected Papers)	2008	DBLP DOI BibTeX RDF	Website service quality, E-S-QUAL, consumer satisfaction
3	Eunjoo Kwak, Byeong-Yun Chang, Daniel Wonkyu Hong, Byungdeok Chung	A Study on the Service Quality Management Process and Its Realization Strategy for Capturing Customer Value.	APNOMS	2008	DBLP DOI BibTeX RDF	Service quality management, resource performance management, business process, OSS, implementation strategy, eTOM
3	Mohammad Sharifi, Masarat Ayat, Shamsul Sahibuddin	Implementing ITIL-Based CMDB in the Organizations to Minimize or Remove Service Quality Gaps.	Asia International Conference on Modelling and Simulation	2008	DBLP DOI BibTeX RDF	CMDB, Service Quality, ITIL, Gap
3	Jung-Yu Lai, Chun-Yi Chou	A strategic approach of internal service quality for improving employees' job satisfaction in e-business.	CPR	2008	DBLP DOI BibTeX RDF	importance of fit, e-business, effectiveness, service quality, job satisfaction
3	Hao-Ping Hung, Ming-Syan Chen	MULS: A General Framework of Providing Multilevel Service Quality in Sequential Data Broadcasting.	IEEE Trans. Knowl. Data Eng.	2007	DBLP DOI BibTeX RDF	sequential data broadcasting, ordered-dependency, multi-level service quality, mobile computing, Data Broadcasting
3	Valbona Barolli, Heihachiro Fukuda, Leonard Barolli, Makoto Takizawa	A computing model for enhancing service quality and increasing profitability of corporations: model evaluation based on two different sources data.	Service Oriented Computing and Applications	2007	DBLP DOI BibTeX RDF	Business systems and models, Enhancement of service quality, Marketable quality, Modeling, SOA, Profitability
3	Felix B. Tan, Jacky P. C. Chou	The Effects of Mobile Service Quality and Technology Compatibility on Users' Perceived Playfulness.	HCI	2007	DBLP DOI BibTeX RDF	Perceived Service Quality, Perceived Technology Compatibility, Perceived Playfulness, Mobile Information and Entertainment Services
3	Heejun Park, Seung Baek	Measuring Service Quality of Online Bookstores with WebQual.	HCI	2007	DBLP DOI BibTeX RDF	WebQual, Bookstore, e-Commerce, Service Quality, ServQual
3	Jamie Murphy, Roland Schegg, Doina Olaru, Charles F. Hofacker	Exploring Email Service Quality (EMSQ) Factors.	ENTER	2007	DBLP DOI BibTeX RDF	Email, e-services, Service Quality, SERVQUAL
3	Björn Brynjúlfsson, Gísli Hjálmtýsson, Kostas Katrinis, Bernhard Plattner	Autonomic Network-layer Multicast Service Towards Consistent Service Quality.	AINA	2006	DBLP DOI BibTeX RDF	consistent service quality, multicast, self-configuration, Autonomic communications
3	Jung-Yu Lai	Assessment of employees' perceptions of service quality and satisfaction with e-business.	CPR	2006	DBLP DOI BibTeX RDF	e-business, user satisfaction, service quality, enterprise applications
3	Sulin Ba, Jan Stallaert, Zhongju Zhang	Brand recognition, service quality and price competition.	ICEC	2005	DBLP DOI BibTeX RDF	brand recognition, e-service, service quality, price competition
3	Lai Lai Tung	Service Quality and Perceived Value's Impact on Satisfaction, Intention and Usage of Short Message Service (SMS).	Information Systems Frontiers	2004	DBLP DOI BibTeX RDF	telecommunications, SMS, intention, satisfaction, use, service quality
3	Yonggui Wang, Hing-Po Lo, Yongheng Yang	An Integrated Framework for Service Quality, Customer Value, Satisfaction: Evidence from China's Telecommunication Industry.	Information Systems Frontiers	2004	DBLP DOI BibTeX RDF	moderating effect, China, customer satisfaction, service quality, customer value, telecommunication industry, behavioral intentions
3	Yi Zhang, Zhiting Zhu, Xiaoyong Hu, Qing Li	Specification for Service Quality Management System of e-Learning.	ICWL	2004	DBLP DOI BibTeX RDF	e-Learning, Standard, Service quality, Quality Management
2	Emmanouil Stiakakis, Christos K. Georgiadis	A Model to Identify the Dimensions of Mobile Service Quality.	ICMB	2011	DBLP DOI BibTeX RDF	mobile service, mobile Internet, service quality
2	Zeyuan Wang, Jun Yang, Fei Wang	Service Quality Assessment of Urban Public Transport via Grey System Theory.	WKDD	2010	DBLP DOI BibTeX RDF	urban public transport, service quality, grey relational analysis
2	Tien-Tsai Huang, Su-Yi Huang, Yi-Hui Chen	Applying Fuzzy Model on the Evaluation of Library Service Quality.	HIS	2009	DBLP DOI BibTeX RDF	Fuzzy, Library, Service Quality
2	Wenyong Zhou, Jing Zhang	Service Quality Evaluation for Brand Retailers Based on Fuzzy Comprehensive Appraisal.	FSKD	2009	DBLP DOI BibTeX RDF	Service Quality Evaluation, Brand Retailers, Fuzzy Comprehensive Appraisal, Analytic Hierarchy Process, Exploratory Factor Analysis
2	Franz Lehner	Measuring KM Success and KM Service Quality with KnowMetrix - First Experiences from a Case Study in a Software Company.	KSEM	2009	DBLP DOI BibTeX RDF	KM success, KM success factors, success measurement, KnowMetrix, KM service quality
2	Ulrike Bauernfeind, Astrid Dickinger	E-Mail Service Quality of Profit and Not for Profit Organisations in the Tourism Industry.	ENTER	2009	DBLP DOI BibTeX RDF	e-mail service quality, complaint handling, service recovery strategy
2	Xenia Papadomichelaki, Gregoris Mentzas	A Multiple-Item Scale for Assessing E-Government Service Quality.	EGOV	2009	DBLP DOI BibTeX RDF	measurement, e-government, service, quality, instrument
2	Janette Moody	Nature versus nurture: an examination of factors that contribute to IT service quality.	CPR	2009	DBLP DOI BibTeX RDF	is service, it professionals, organizational incentives., service orientation
2	Seena Biju, Sreekumaran Nair	A literature review for a 6-sigma perception of academic quality.	Int. Conf. Interaction Sciences	2009	DBLP DOI BibTeX RDF	academic quality, academic services, quality perception, service quality evaluation, student needs, higher education, service quality, six-sigma, academia, DMAIC
2	Ulrich Scholten, Robin Fischer, Christian Zirpins	Perspectives for Web Service Intermediaries: How Influence on Quality Makes the Difference.	EC-Web	2009	DBLP DOI BibTeX RDF	Web Service Intermediaries, Monitoring Power, Stakeholder Power, QoS-Management, Web Service Quality
2	Hanne Sørum, Rony Medaglia, Kim Normann Andersen	Assessment of Website Quality: Scandinavian Web Awards Right on Track?.	EGOV	2009	DBLP DOI BibTeX RDF	Web awards, DeLone and McLean Model, information quality, service quality, system quality, website evaluation
2	Qixing Du, Chi-Hung Chi, Shuo Chen, Jianming Deng	Modeling Service Quality for Dynamic QoS Publishing.	IEEE SCC	2008	DBLP DOI BibTeX RDF
2	Pierre Hadaya, Jean Éthier	Online Purchasing of Simple Retail Goods: The Impact of e-Service Quality as Provided by Electronic Commerce Functionalities.	HICSS	2008	DBLP DOI BibTeX RDF
2	G. Bressolles, F. Durrieu	A Typology of Online Consumers of Wine Websites Based on Electronic Service Quality's Dimensions.	DEXA Workshops	2008	DBLP DOI BibTeX RDF	electronic service quality, wine, Internet, electronic commerce, typology
2	Jeng-Shin Hung, Alan Liu	Using Personal Ontology in Evaluating Service Quality.	IEEE SCC	2007	DBLP DOI BibTeX RDF
2	Eric W. Welch, Sanjay K. Pandey	Multiple Measures of Website Effectiveness and their Association with Service Quality in Health and Human Service Agencies.	HICSS	2007	DBLP DOI BibTeX RDF
2	Mary Tate, Joerg Evermann, Beverley G. Hope, Stuart J. Barnes	Perceived Service Quality in a University Web Portal: Revising the E-Qual Instrument.	HICSS	2007	DBLP DOI BibTeX RDF
2	Solange Rito Lima, Pedro Nuno Miranda de Sousa, Paulo Carvalho	Providing Consistent Service Levels in IP Networks.	APNOMS	2007	DBLP DOI BibTeX RDF	Multiservice Networks, Admission Control, Service Quality
2	Sung Ho Ha, Sang-Chan Park	Service quality improvement through business process management based on data mining.	SIGKDD Explorations	2006	DBLP DOI BibTeX RDF	life insurance, voice of customer, data mining, business process management, customer relationship management, service quality
2	Yuya Takabayashi, Harutaka Niwa, Mitsuharu Taneda, Naoki Fukuta, Takahira Yamaguchi	Managing Many Web Service Compositions by Task Decomposition and Service Quality Evaluation.	PAKM	2006	DBLP DOI BibTeX RDF
2	Wolfgang Emmerich	Managing web service quality.	SEM	2006	DBLP DOI BibTeX RDF
2	Thomas Steiner, Antoine Barbara, Florian Doche	Design and Implementation of a Mobile Phone-based Hospitality Service Quality Assessment System.	ENTER	2006	DBLP DOI BibTeX RDF
2	Martha Kyrillidou, Sarah Giersch	Pilot testing the DigiQUALTM protocol: lessons learned.	JCDL	2006	DBLP DOI BibTeX RDF	digital library service quality, evaluation, libraries, educational digital libraries
2	ChinChol Kim, SangChul Shin, Sang Yong Ha, SunYoung Han, YoungJae Kim	End-to-End QoS Monitoring Tool Development and Performance Analysis for NGN.	APNOMS	2006	DBLP DOI BibTeX RDF	QoS Measurement, SQM(Service Quality Management), QoS, QoE
2	Ching-Hsue Cheng, Jing-Rong Chang, Tien-Hwa Ho, An-Pin Chen	Evaluating the Airline Service Quality by Fuzzy OWA Operators.	MDAI	2005	DBLP DOI BibTeX RDF
2	Ziqi Liao, Michael Tow Cheung	Service Quality in Internet e-Banking: A User-Based Core Framework.	EEE	2005	DBLP DOI BibTeX RDF
2	Andreas Hanemann, Martin Sailer	A Framework for Service Quality Assurance Using Event Correlation Techniques.	AICT/SAPIR/ELETE	2005	DBLP DOI BibTeX RDF
2	Christy M. K. Cheung, Matthew K. O. Lee	Consumer satisfaction with internet shopping: a research framework and propositions for future research.	ICEC	2005	DBLP DOI BibTeX RDF	electronic commerce, information quality, service quality, end-user computing, system quality, Internet shopping, SERVQUAL, consumer satisfaction
2	Dimitrios P. Pezaros, David Hutchison, Francisco García, Robert D. Gardner, Joseph S. Sventek	Service quality measurements for IPv6 inter-networks.	IWQoS	2004	DBLP DOI BibTeX RDF
2	Jin Xiao, Raouf Boutaba	Customer-centric network upgrade strategy: maximizing investment benefits for enhanced service quality.	NOMS	2004	DBLP DOI BibTeX RDF
2	Man Li	Agent-Based Mobile Multimedia Service Quality Monitoring.	MMNS	2004	DBLP DOI BibTeX RDF
2	Byounggu Choi, Choongseok Lee, Heeseok Lee, Mani R. Subramani	Effects of Web Retail Service Quality and Product Categories on Consumer Behavior: A Research Model and Empirical Exploration.	HICSS	2004	DBLP DOI BibTeX RDF
2	Manoel Camillo Penna, Rafael Romualdo Wandresen	On-Line Techniques for Service Quality Management.	QSHINE	2004	DBLP DOI BibTeX RDF
2	Colin G. Drury	Service, quality and human factors.	AI Soc.	2003	DBLP DOI BibTeX RDF	Service, Quality, Ergonomics
2	James J. Jiang, Gary Klein, Debbie B. Tesch, Houn-Gee Chen	Closing the user and provider service quality gap.	Commun. ACM	2003	DBLP DOI BibTeX RDF
2	Alan R. Hevner, Richard C. Linger, Ann E. Kelley Sobel, Gwendolyn H. Walton	The Flow-Service-Quality Framework: Unified Engineering for Large-Scale, Adaptive Systems. (PDF / PS)	HICSS	2002	DBLP DOI BibTeX RDF	distributed systems, workflows, Component-based systems, system specification
2	Cathy S. Lin, Sheng Wu	Exploring the Impact of Online Service Quality on Portal Site Usage.	HICSS	2002	DBLP DOI BibTeX RDF	portal site, online service quality, Technology Acceptance Model (TAM)
2	Ralf Klischewski, Ingrid Wetzel	Serviceflow Management: Caring for the Citizen's Concern in Designing E-government Transaction Processes.	HICSS	2002	DBLP DOI BibTeX RDF	serviceflow management, process portal, e-government service quality, e-government, Service engineering
2	Angel M. Gento-Municio, Maria Dolores Minambres, Alfonso Redondo, Maria Elena Perez	QFD application in a service environment: A new approach in risk management in an university.	Operational Research	2001	DBLP DOI BibTeX RDF	Design, Risk management, Service quality, QFD
2	Debanjan Saha, Sarit Mukherjee, Satish K. Tripathi	Multirate scheduling for guaranteed and predictive services in ATM networks. (PDF / PS)	IEEE Real-Time Systems Symposium	1996	DBLP DOI BibTeX RDF	multirate scheduling, predictive services, multirate service mechanism, network session, bursty data, bursty arrivals, delay performance, MPEG video traces, single rate PGPS servers, packet-by-packet generalized processor sharing, predictive service, asynchronous transfer mode, ATM networks, service quality, VBR video
2	Priit Parmakson	Alignment of Software Quality and Service Quality	CAiSE	1995	DBLP DOI BibTeX RDF
2	Mayuram S. Krishnan	Determinants of service quality in software: an empirical analysis.	CASCON	1995	DBLP DOI BibTeX RDF
1	Hung-Yi Wu, Hsin-Yu Lin	A hybrid approach to develop an analytical model for enhancing the service quality of e-learning.	Computers & Education	2012	DBLP DOI BibTeX RDF
1	Ling Zhao, Yaobin Lu, Long Zhang, Patrick Y. K. Chau	Assessing the effects of service quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model.	Decision Support Systems	2012	DBLP DOI BibTeX RDF
1	Byung Cho Kim, Yong Wan Park	Security versus convenience? An experimental study of user misperceptions of wireless internet service quality.	Decision Support Systems	2012	DBLP DOI BibTeX RDF
1	Dan Jong Kim, Yujong Hwang	A study of mobile internet user's service quality perceptions from a user's utilitarian and hedonic value tendency perspectives.	Information Systems Frontiers	2012	DBLP DOI BibTeX RDF
1	Tsuen-Ho Hsu, Li-Chu Hung, Jia-Wei Tang	A hybrid ANP evaluation model for electronic service quality.	Appl. Soft Comput.	2012	DBLP DOI BibTeX RDF
1	Tsuen-Ho Hsu, Li-Chu Hung, Jia-Wei Tang	The multiple criteria and sub-criteria for electronic service quality evaluation: an interdependence perspective.	Online Information Review	2012	DBLP BibTeX RDF
1	Carmen Maria Sabiote, Dolores M. Frías, J. Alberto Castañeda	E-Service Quality as Antecendent to E-Satisfaction: the Moderating Effect of Culture.	Online Information Review	2012	DBLP BibTeX RDF
1	Gülçin Büyüközkan, Gizem Çifçi	A combined fuzzy AHP and fuzzy TOPSIS based strategic analysis of electronic service quality in healthcare industry.	Expert Syst. Appl.	2012	DBLP DOI BibTeX RDF
1	Murat Caner Testik, Banu Yuksel Ozkaya, Salih Aksu, Osman Ilhami Ozcebe	Discovering Blood Donor Arrival Patterns Using Data Mining: A Method to Investigate Service Quality at Blood Centers.	J. Medical Systems	2012	DBLP DOI BibTeX RDF
1	Debjani Bhattacharya, Umesh Gulla, M. P. Gupta	E-service quality model for Indian government portals: citizens' perspective.	J. Enterprise Inf. Management	2012	DBLP DOI BibTeX RDF
1	Min Wei	Analysis of Information Systems Applied to Evaluating Tourism Service Quality Based on Organizational Impact.	JSW	2012	DBLP DOI BibTeX RDF
1	Wei Li, Wei-dong Dong, Ya-nan Yuan	Research on Evaluation of Power Supply Companies External Service Quality Based on improved grey Interrelated Analysis Method.	JCP	2012	DBLP DOI BibTeX RDF
1	Alexander Benlian, Marios Koufaris, Thomas Hess	Service Quality in Software-as-a-Service: Developing the SaaS-Qual Measure and Examining Its Role in Usage Continuance.	J. of Management Information Systems	2012	DBLP BibTeX RDF
1	Chih-Peng Lin, Hsing-Lung Chen, Jenq-Shiou Leu	A predictive handover scheme to improve service quality in the IEEE 802.21 network.	Computers & Electrical Engineering	2012	DBLP DOI BibTeX RDF
1	Andreas Sackl, Patrick Zwickl, Peter Reichl	From Quality of Experience to Willingness to Pay for Interconnection Service Quality.	Networking Workshops	2012	DBLP DOI BibTeX RDF
1	Dmitri Moltchanov	Service quality in P2P streaming systems.	Computer Science Review	2011	DBLP DOI BibTeX RDF
1	Michel Benaroch, Ajit Appari	Pricing e-service quality risk in financial services.	Electronic Commerce Research and Applications	2011	DBLP DOI BibTeX RDF
1	Xenia Papadomichelaki, Gregoris Mentzas	Analysing e-government service quality in Greece.	EG	2011	DBLP DOI BibTeX RDF
1	Sharaf Alkibsi, Mary Lind	Service Quality Dimensions Within Technology-Based Banking Services.	IJSITA	2011	DBLP DOI BibTeX RDF
1	Steven Latré, Klaas Roobroeck, Tim Wauters, Filip De Turck	Protecting video service quality in multimedia access networks through PCN.	IEEE Communications Magazine	2011	DBLP DOI BibTeX RDF
1	Chien Hsiang Liao, HsiuJu Rebecca Yen, Eldon Y. Li	The effect of channel quality inconsistency on the association between e-service quality and customer relationships.	Internet Research	2011	DBLP BibTeX RDF
1	Yi-Chung Hu, Pen-Che Liao	Finding critical criteria of evaluating electronic service quality of Internet banking using fuzzy multiple-criteria decision making.	Appl. Soft Comput.	2011	DBLP DOI BibTeX RDF
1	Chien-Chang Chou, Li-Jen Liu, Sue-Fen Huang, Jeng-Ming Yih, Tzeu-Chen Han	An evaluation of airline service quality using the fuzzy weighted SERVQUAL method.	Appl. Soft Comput.	2011	DBLP DOI BibTeX RDF
1	Ming-Lang Tseng	Using hybrid MCDM to evaluate the service quality expectation in linguistic preference.	Appl. Soft Comput.	2011	DBLP DOI BibTeX RDF
1	James J. H. Liou, Ching-Hui Tang, Wen-Chien Yeh, Chieh-Yuan Tsai	A decision rules approach for improvement of airport service quality.	Expert Syst. Appl.	2011	DBLP DOI BibTeX RDF
1	Feng-Hui Lee, Wann-Yih Wu	Moderating effects of technology acceptance perspectives on e-service quality formation: Evidence from airline websites in Taiwan.	Expert Syst. Appl.	2011	DBLP DOI BibTeX RDF
1	Gülçin Büyüközkan, Gizem Çifçi, Sezin Güleryüz	Strategic analysis of healthcare service quality using fuzzy AHP methodology.	Expert Syst. Appl.	2011	DBLP DOI BibTeX RDF
1	Yao-Chen Kuo, Jui-Sheng Chou, Kuo-Shun Sun	Elucidating how service quality constructs influence resident satisfaction with condominium management.	Expert Syst. Appl.	2011	DBLP DOI BibTeX RDF
1	Ming-Shin Kuo, Gin-Shuh Liang	Combining VIKOR with GRA techniques to evaluate service quality of airports under fuzzy environment.	Expert Syst. Appl.	2011	DBLP DOI BibTeX RDF
1	Wen-Hsien Tsai, Hsiao-Chiao Kuo	A hybrid approach for multi-criteria evaluation of airport service quality.	IJSS	2011	DBLP DOI BibTeX RDF
1	Hadi Akbarzade Khorshidi, Seyed Reza Hejazi	Optimising service quality translating via quantitative quality function deployment.	IJSS	2011	DBLP DOI BibTeX RDF
1	Hong Qin, Victor R. Prybutok, Jun Zhou	Quantitative comparison of service quality and recoverability measures.	IJSS	2011	DBLP DOI BibTeX RDF
1	Pavlos A. Vlachos, George Giaglis, Inseong Lee, Adam P. Vrechopoulos	Perceived Electronic Service Quality: Some Preliminary Results From a Cross-National Study in Mobile Internet Services.	Int. J. Hum. Comput. Interaction	2011	DBLP DOI BibTeX RDF
1	Shu Liu, Ying Liu, Huimin Jiang, Zhongjie Wang, Xiaofei Xu	Service Quality Evaluation Method for Community-Based Software Outsourcing Process.	IJSSMET	2011	DBLP DOI BibTeX RDF
1	Anjali Awasthi, Satyaveer Singh Chauhan, Hichem Omrani, Ariyo Panahi	A hybrid approach based on SERVQUAL and fuzzy TOPSIS for evaluating transportation service quality.	Computers & Industrial Engineering	2011	DBLP DOI BibTeX RDF
1	Shu-Ping Lin, Ya-Hui Chan	Enhancing service quality improvement strategies by integrating Kano's model with importance-performance analysis.	IJSTM	2011	DBLP DOI BibTeX RDF
1	Pei-Chun Lin, Mei-Hsin Chiang	Service quality, service value, customer satisfaction and behavioural intentions of internet telephony.	IJSTM	2011	DBLP DOI BibTeX RDF
1	Ash Mohammad Abbas	An Analytical Model for Service Profile Based Service Quality of an Institutional eLibrary	CoRR	2011	DBLP BibTeX RDF
1	Robin G. Qiu, Zhengpeng Wu, Yan Yu	A tractable approximation approach to improving hotel service quality.	JoSSR	2011	DBLP DOI BibTeX RDF