Is an apology enough?: how to resolve trust breakdowns in episodic online interactions.
Resource URI: https://dblp.l3s.de/d2r/resource/publications/conf/bcshci/VasalouHP07
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2007
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Is an apology enough?: how to resolve trust breakdowns in episodic online interactions.
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apology, forgiveness, repair, reputation, trust
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Is an apology enough?: how to resolve trust breakdowns in episodic online interactions.
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