Frameworks for Business-driven Service Level Management: A Criteria-based Comparison of ITIL and NGOSS.
Resource URI: https://dblp.l3s.de/d2r/resource/publications/conf/bdim/Schaaf07
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2007
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Frameworks for Business-driven Service Level Management: A Criteria-based Comparison of ITIL and NGOSS.
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Frameworks for Business-driven Service Level Management: A Criteria-based Comparison of ITIL and NGOSS.
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