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dcterms:bibliographicCitation <http://dblp.uni-trier.de/rec/bibtex/conf/chi/KocaB08>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Aarnout_Brombacher>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Aylin_Koca>
foaf:homepage <http://dx.doi.org/doi.org%2F10.1145%2F1358628.1358795>
foaf:homepage <https://doi.org/10.1145/1358628.1358795>
dc:identifier DBLP conf/chi/KocaB08 (xsd:string)
dc:identifier DOI doi.org%2F10.1145%2F1358628.1358795 (xsd:string)
dcterms:issued 2008 (xsd:gYear)
rdfs:label Extracting "broken expectations" from call center records: why and how. (xsd:string)
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Aarnout_Brombacher>
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Aylin_Koca>
swrc:pages 2985-2990 (xsd:string)
dcterms:partOf <https://dblp.l3s.de/d2r/resource/publications/conf/chi/2008a>
owl:sameAs <http://bibsonomy.org/uri/bibtexkey/conf/chi/KocaB08/dblp>
owl:sameAs <http://dblp.rkbexplorer.com/id/conf/chi/KocaB08>
rdfs:seeAlso <http://dblp.uni-trier.de/db/conf/chi/chi2008a.html#KocaB08>
rdfs:seeAlso <https://doi.org/10.1145/1358628.1358795>
swrc:series <https://dblp.l3s.de/d2r/resource/conferences/chi>
dc:subject business value of usability, soft reliability, usage-failure classification (xsd:string)
dc:title Extracting "broken expectations" from call center records: why and how. (xsd:string)
dc:type <http://purl.org/dc/dcmitype/Text>
rdf:type swrc:InProceedings
rdf:type foaf:Document