Knowledge discovery of customer satisfaction and dissatisfaction using ontology-based text analysis of critical incident dialogues.
Resource URI: https://dblp.l3s.de/d2r/resource/publications/conf/cscwd/TrappeyWL12
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Knowledge discovery of customer satisfaction and dissatisfaction using ontology-based text analysis of critical incident dialogues.
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Knowledge discovery of customer satisfaction and dissatisfaction using ontology-based text analysis of critical incident dialogues.
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