Channel choice determinants; an exploration of the factors that determine the choice of a service channel in citizen initiated contacts.
Resource URI: https://dblp.l3s.de/d2r/resource/publications/conf/dgo/PietersonD07
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2007
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Channel choice determinants; an exploration of the factors that determine the choice of a service channel in citizen initiated contacts.
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dc:
subject
channel choice, citizen initiated contacts, e-government, multi-channeling, service channels
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title
Channel choice determinants; an exploration of the factors that determine the choice of a service channel in citizen initiated contacts.
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