Effective citizen relationship management: Hurricane Wilma and Miami-Dade County 311.
Resource URI: https://dblp.l3s.de/d2r/resource/publications/conf/dgo/SchellongL06
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2006
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Effective citizen relationship management: Hurricane Wilma and Miami-Dade County 311.
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311, ACAP, CRM, absorptive capacity, call center, citizen relationship management, customer relationship management, customer service, disaster, emergency management, knowledge management
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Effective citizen relationship management: Hurricane Wilma and Miami-Dade County 311.
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