A Conceptual Model Based on the Fuzzy Set Theory to Measure and Evaluate the Performance of Service Processes.
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A Conceptual Model Based on the Fuzzy Set Theory to Measure and Evaluate the Performance of Service Processes.
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service, quality, performance measurement, fuzzy set theory, evaluation
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A Conceptual Model Based on the Fuzzy Set Theory to Measure and Evaluate the Performance of Service Processes.
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