ITIL as Common Practice Reference Model for IT Service Management: Formal Assessment and Implications for Practice.
Resource URI: https://dblp.l3s.de/d2r/resource/publications/conf/eee/HochsteinZB05
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ITIL as Common Practice Reference Model for IT Service Management: Formal Assessment and Implications for Practice.
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ITIL as Common Practice Reference Model for IT Service Management: Formal Assessment and Implications for Practice.
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