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dcterms:bibliographicCitation <http://dblp.uni-trier.de/rec/bibtex/conf/eknow/JanttiK10>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Jaakko_Kalliokoski>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Marko_J%E2%88%9A%C2%A7ntti>
foaf:homepage <http://dx.doi.org/doi.org%2F10.1109%2FeKNOW.2010.20>
foaf:homepage <https://doi.org/10.1109/eKNOW.2010.20>
dc:identifier DBLP conf/eknow/JanttiK10 (xsd:string)
dc:identifier DOI doi.org%2F10.1109%2FeKNOW.2010.20 (xsd:string)
dcterms:issued 2010 (xsd:gYear)
rdfs:label Identifying Knowledge Management Challenges in a Service Desk: A Case Study. (xsd:string)
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Jaakko_Kalliokoski>
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Marko_J%E2%88%9A%C2%A7ntti>
swrc:pages 100-105 (xsd:string)
dcterms:partOf <https://dblp.l3s.de/d2r/resource/publications/conf/eknow/2010>
owl:sameAs <http://bibsonomy.org/uri/bibtexkey/conf/eknow/JanttiK10/dblp>
owl:sameAs <http://dblp.rkbexplorer.com/id/conf/eknow/JanttiK10>
rdfs:seeAlso <http://dblp.uni-trier.de/db/conf/eknow/eknow2010.html#JanttiK10>
rdfs:seeAlso <https://doi.org/10.1109/eKNOW.2010.20>
swrc:series <https://dblp.l3s.de/d2r/resource/conferences/eknow>
dc:subject service desk, knowledge management, service support (xsd:string)
dc:title Identifying Knowledge Management Challenges in a Service Desk: A Case Study. (xsd:string)
dc:type <http://purl.org/dc/dcmitype/Text>
rdf:type swrc:InProceedings
rdf:type foaf:Document