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dcterms:bibliographicCitation <http://dblp.uni-trier.de/rec/bibtex/conf/hci/HorvathLK09>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/%E2%88%9A%C4%80d%E2%88%9A%C2%B0m_Horv%E2%88%9A%C2%B0th>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Andr%E2%88%9A%C2%B0s_Kangyal>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/L%E2%88%9A%C2%B0szl%E2%88%9A%E2%89%A5_Laufer>
foaf:homepage <http://dx.doi.org/doi.org%2F10.1007%2F978-3-642-02556-3%5F5>
foaf:homepage <https://doi.org/10.1007/978-3-642-02556-3_5>
dc:identifier DBLP conf/hci/HorvathLK09 (xsd:string)
dc:identifier DOI doi.org%2F10.1007%2F978-3-642-02556-3%5F5 (xsd:string)
dcterms:issued 2009 (xsd:gYear)
rdfs:label Usability Analyses of CRM Systems in Call Centers: The Data Mining Approach. (xsd:string)
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/%E2%88%9A%C4%80d%E2%88%9A%C2%B0m_Horv%E2%88%9A%C2%B0th>
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Andr%E2%88%9A%C2%B0s_Kangyal>
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/L%E2%88%9A%C2%B0szl%E2%88%9A%E2%89%A5_Laufer>
swrc:pages 40-48 (xsd:string)
dcterms:partOf <https://dblp.l3s.de/d2r/resource/publications/conf/hci/2009-8>
owl:sameAs <http://bibsonomy.org/uri/bibtexkey/conf/hci/HorvathLK09/dblp>
owl:sameAs <http://dblp.rkbexplorer.com/id/conf/hci/HorvathLK09>
rdfs:seeAlso <http://dblp.uni-trier.de/db/conf/hci/hci2009-8.html#HorvathLK09>
rdfs:seeAlso <https://doi.org/10.1007/978-3-642-02556-3_5>
swrc:series <https://dblp.l3s.de/d2r/resource/conferences/hci>
dc:subject usability; data mining; web usage mining; CRM; call center (xsd:string)
dc:title Usability Analyses of CRM Systems in Call Centers: The Data Mining Approach. (xsd:string)
dc:type <http://purl.org/dc/dcmitype/Text>
rdf:type swrc:InProceedings
rdf:type foaf:Document