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dcterms:bibliographicCitation <http://dblp.uni-trier.de/rec/bibtex/conf/hicss/ChoIHF02>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Il_Im>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Jerry_Fjermestad>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Starr_Roxanne_Hiltz>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Yooncheong_Cho>
foaf:homepage <http://dx.doi.org/doi.org%2F10.1109%2FHICSS.2002.994162>
foaf:homepage <https://doi.org/10.1109/HICSS.2002.994162>
dc:identifier DBLP conf/hicss/ChoIHF02 (xsd:string)
dc:identifier DOI doi.org%2F10.1109%2FHICSS.2002.994162 (xsd:string)
dcterms:issued 2002 (xsd:gYear)
rdfs:label An Analysis of Online Customer Complaints: Implications for Web Complaint Management. (xsd:string)
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Il_Im>
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Jerry_Fjermestad>
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Starr_Roxanne_Hiltz>
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Yooncheong_Cho>
swrc:pages 176 (xsd:string)
dcterms:partOf <https://dblp.l3s.de/d2r/resource/publications/conf/hicss/2002>
owl:sameAs <http://bibsonomy.org/uri/bibtexkey/conf/hicss/ChoIHF02/dblp>
owl:sameAs <http://dblp.rkbexplorer.com/id/conf/hicss/ChoIHF02>
rdfs:seeAlso <http://dblp.uni-trier.de/db/conf/hicss/hicss2002.html#ChoIHF02>
rdfs:seeAlso <https://doi.org/10.1109/HICSS.2002.994162>
swrc:series <https://dblp.l3s.de/d2r/resource/conferences/hicss>
dc:subject Online Customer Complaints, Complaint Management, Electronic Commerce Customer relationship Management (xsd:string)
dc:title An Analysis of Online Customer Complaints: Implications for Web Complaint Management. (xsd:string)
dc:type <http://purl.org/dc/dcmitype/Text>
rdf:type swrc:InProceedings
rdf:type foaf:Document