Serviceflow Management: Caring for the Citizen's Concern in Designing E-government Transaction Processes.
Resource URI: https://dblp.l3s.de/d2r/resource/publications/conf/hicss/KlischewskiW02
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Serviceflow Management: Caring for the Citizen's Concern in Designing E-government Transaction Processes.
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serviceflow management, e-government, process portal, Service engineering, e-government service quality
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Serviceflow Management: Caring for the Citizen's Concern in Designing E-government Transaction Processes.
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