The Need for a Customer-centric Approach for Services Development and Operation in the Brazilian Telecommunications Market.
Resource URI: https://dblp.l3s.de/d2r/resource/publications/conf/icds/FaroS07
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The Need for a Customer-centric Approach for Services Development and Operation in the Brazilian Telecommunications Market.
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Telecommunications services development, Service Level Management, Quality Function Deployment, Lean Operator, eTOM
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The Need for a Customer-centric Approach for Services Development and Operation in the Brazilian Telecommunications Market.
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