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dcterms:bibliographicCitation <http://dblp.uni-trier.de/rec/bibtex/conf/iceis/HjeltS18>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Maiju_Hjelt>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Nestori_Syynimaa>
foaf:homepage <http://dx.doi.org/doi.org%2F10.5220%2F0006779903140319>
foaf:homepage <https://doi.org/10.5220/0006779903140319>
dc:identifier DBLP conf/iceis/HjeltS18 (xsd:string)
dc:identifier DOI doi.org%2F10.5220%2F0006779903140319 (xsd:string)
dcterms:issued 2018 (xsd:gYear)
rdfs:label Quality Management in Service Desk - How Does Service Desk Managers Define and Measure Quality. (xsd:string)
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Maiju_Hjelt>
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Nestori_Syynimaa>
swrc:pages 314-319 (xsd:string)
dcterms:partOf <https://dblp.l3s.de/d2r/resource/publications/conf/iceis/2018-2>
owl:sameAs <http://bibsonomy.org/uri/bibtexkey/conf/iceis/HjeltS18/dblp>
owl:sameAs <http://dblp.rkbexplorer.com/id/conf/iceis/HjeltS18>
rdfs:seeAlso <http://dblp.uni-trier.de/db/conf/iceis/iceis2018-2.html#HjeltS18>
rdfs:seeAlso <https://doi.org/10.5220/0006779903140319>
swrc:series <https://dblp.l3s.de/d2r/resource/conferences/iceis>
dc:title Quality Management in Service Desk - How Does Service Desk Managers Define and Measure Quality. (xsd:string)
dc:type <http://purl.org/dc/dcmitype/Text>
rdf:type swrc:InProceedings
rdf:type foaf:Document