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dcterms:bibliographicCitation <http://dblp.uni-trier.de/rec/bibtex/conf/icis/KettingerL97>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Choong_C._Lee>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/William_J._Kettinger>
foaf:homepage <http://aisel.aisnet.org/icis1997/13>
dc:identifier DBLP conf/icis/KettingerL97 (xsd:string)
dcterms:issued 1997 (xsd:gYear)
rdfs:label "Zoning-in" on information systems service quality: continuous refinement of the SERVQUAL measurement. (xsd:string)
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Choong_C._Lee>
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/William_J._Kettinger>
swrc:pages 197-204 (xsd:string)
dcterms:partOf <https://dblp.l3s.de/d2r/resource/publications/conf/icis/1997>
owl:sameAs <http://bibsonomy.org/uri/bibtexkey/conf/icis/KettingerL97/dblp>
owl:sameAs <http://dblp.rkbexplorer.com/id/conf/icis/KettingerL97>
rdfs:seeAlso <http://aisel.aisnet.org/icis1997/13>
rdfs:seeAlso <http://dblp.uni-trier.de/db/conf/icis/icis1997.html#KettingerL97>
swrc:series <https://dblp.l3s.de/d2r/resource/conferences/icis>
dc:title "Zoning-in" on information systems service quality: continuous refinement of the SERVQUAL measurement. (xsd:string)
dc:type <http://purl.org/dc/dcmitype/Text>
rdf:type swrc:InProceedings
rdf:type foaf:Document