Can Chatbot Anthropomorphism and Empathy Mitigate the Impact of Customer Anger on Satisfaction?
Resource URI: https://dblp.l3s.de/d2r/resource/publications/conf/iconference/TangWZGL24
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Can Chatbot Anthropomorphism and Empathy Mitigate the Impact of Customer Anger on Satisfaction?
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Can Chatbot Anthropomorphism and Empathy Mitigate the Impact of Customer Anger on Satisfaction?
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