Delay Predictors in Multi-skill Call Centers: An Empirical Comparison with Real Data.
Resource URI: https://dblp.l3s.de/d2r/resource/publications/conf/icores/ThionganeCL20
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Delay Predictors in Multi-skill Call Centers: An Empirical Comparison with Real Data.
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Delay Predictors in Multi-skill Call Centers: An Empirical Comparison with Real Data.
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