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dcterms:bibliographicCitation <http://dblp.uni-trier.de/rec/bibtex/conf/icsm/BuckleyC95>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Michael_Buckley>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Ram_Chillarege>
foaf:homepage <http://dx.doi.org/doi.org%2F10.1109%2FICSM.1995.526541>
foaf:homepage <https://doi.org/10.1109/ICSM.1995.526541>
dc:identifier DBLP conf/icsm/BuckleyC95 (xsd:string)
dc:identifier DOI doi.org%2F10.1109%2FICSM.1995.526541 (xsd:string)
dcterms:issued 1995 (xsd:gYear)
rdfs:label Discovering relationships between service and customer satisfaction. (xsd:string)
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Michael_Buckley>
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Ram_Chillarege>
swrc:pages 192- (xsd:string)
dcterms:partOf <https://dblp.l3s.de/d2r/resource/publications/conf/icsm/1995>
owl:sameAs <http://bibsonomy.org/uri/bibtexkey/conf/icsm/BuckleyC95/dblp>
owl:sameAs <http://dblp.rkbexplorer.com/id/conf/icsm/BuckleyC95>
rdfs:seeAlso <http://dblp.uni-trier.de/db/conf/icsm/icsm1995.html#BuckleyC95>
rdfs:seeAlso <https://doi.org/10.1109/ICSM.1995.526541>
swrc:series <https://dblp.l3s.de/d2r/resource/conferences/icsm>
dc:subject software maintenance; software quality; software management; computer facilities; investment; operating systems (computers); service delivery management; customer satisfaction; service data; effective management; software quality improvement efforts; reduced costs; IBM operating system; correlation; service measures; defective fixes; problem number; defect number; days-to-solution; return on investment; software development; empirical analysis (xsd:string)
dc:title Discovering relationships between service and customer satisfaction. (xsd:string)
dc:type <http://purl.org/dc/dcmitype/Text>
rdf:type swrc:InProceedings
rdf:type foaf:Document