How Kano's Performance Mediates Perceived SERVQUAL Impact on Kansei.
Resource URI: https://dblp.l3s.de/d2r/resource/publications/conf/ieem/Hartono18
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How Kano's Performance Mediates Perceived SERVQUAL Impact on Kansei.
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How Kano's Performance Mediates Perceived SERVQUAL Impact on Kansei.
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