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dcterms:bibliographicCitation <http://dblp.uni-trier.de/rec/bibtex/conf/ifip5-7/LegnaniIC07>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Elena_Legnani>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Sergio_Cavalieri>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Stefano_Ierace>
foaf:homepage <http://dx.doi.org/doi.org%2F10.1007%2F978-0-387-74157-4%5F34>
foaf:homepage <https://doi.org/10.1007/978-0-387-74157-4_34>
dc:identifier DBLP conf/ifip5-7/LegnaniIC07 (xsd:string)
dc:identifier DOI doi.org%2F10.1007%2F978-0-387-74157-4%5F34 (xsd:string)
dcterms:issued 2007 (xsd:gYear)
rdfs:label Towards a Reference Model for After-Sales Service Processes. (xsd:string)
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Elena_Legnani>
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Sergio_Cavalieri>
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Stefano_Ierace>
swrc:pages 289-296 (xsd:string)
dcterms:partOf <https://dblp.l3s.de/d2r/resource/publications/conf/ifip5-7/2007apms>
owl:sameAs <http://bibsonomy.org/uri/bibtexkey/conf/ifip5-7/LegnaniIC07/dblp>
owl:sameAs <http://dblp.rkbexplorer.com/id/conf/ifip5-7/LegnaniIC07>
rdfs:seeAlso <http://dblp.uni-trier.de/db/conf/ifip5-7/apms2007.html#LegnaniIC07>
rdfs:seeAlso <https://doi.org/10.1007/978-0-387-74157-4_34>
swrc:series <https://dblp.l3s.de/d2r/resource/conferences/ifip5-7>
dc:subject After-Sales service; product service strategy; business process; performance measures (xsd:string)
dc:title Towards a Reference Model for After-Sales Service Processes. (xsd:string)
dc:type <http://purl.org/dc/dcmitype/Text>
rdf:type swrc:InProceedings
rdf:type foaf:Document