EFQ_TIL: Relationship Model Between ITIL and EFQM to Assure Service Quality in IT Processes.
Resource URI: https://dblp.l3s.de/d2r/resource/publications/conf/isdevel/PenaV11
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EFQ_TIL: Relationship Model Between ITIL and EFQM to Assure Service Quality in IT Processes.
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EFQ_TIL: Relationship Model Between ITIL and EFQM to Assure Service Quality in IT Processes.
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