Increasing performances and personalization in the interaction with a call center system.
Resource URI: https://dblp.l3s.de/d2r/resource/publications/conf/iui/CenaT04
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2004
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Increasing performances and personalization in the interaction with a call center system.
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VUI voice user interface, adaptation, automatic response, call center, calls routing management, speech recognition
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Increasing performances and personalization in the interaction with a call center system.
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