An ethnographic study of technical support workers: why we didn't build a tech support digital library.
Resource URI: https://dblp.l3s.de/d2r/resource/publications/conf/jcdl/CunninghamKR01
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2001
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An ethnographic study of technical support workers: why we didn't build a tech support digital library.
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ethnography, requirements analysis, user studies
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An ethnographic study of technical support workers: why we didn't build a tech support digital library.
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