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dcterms:bibliographicCitation <http://dblp.uni-trier.de/rec/bibtex/conf/sac/KangZKB10>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Arkady_B._Zaslavsky>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Claudio_Bartolini>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Shonali_Krishnaswamy>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Yong-Bin_Kang>
foaf:homepage <http://dx.doi.org/doi.org%2F10.1145%2F1774088.1774466>
foaf:homepage <https://doi.org/10.1145/1774088.1774466>
dc:identifier DBLP conf/sac/KangZKB10 (xsd:string)
dc:identifier DOI doi.org%2F10.1145%2F1774088.1774466 (xsd:string)
dcterms:issued 2010 (xsd:gYear)
rdfs:label A knowledge-rich similarity measure for improving IT incident resolution process. (xsd:string)
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Arkady_B._Zaslavsky>
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Claudio_Bartolini>
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Shonali_Krishnaswamy>
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Yong-Bin_Kang>
swrc:pages 1781-1788 (xsd:string)
dcterms:partOf <https://dblp.l3s.de/d2r/resource/publications/conf/sac/2010>
owl:sameAs <http://bibsonomy.org/uri/bibtexkey/conf/sac/KangZKB10/dblp>
owl:sameAs <http://dblp.rkbexplorer.com/id/conf/sac/KangZKB10>
rdfs:seeAlso <http://dblp.uni-trier.de/db/conf/sac/sac2010.html#KangZKB10>
rdfs:seeAlso <https://doi.org/10.1145/1774088.1774466>
swrc:series <https://dblp.l3s.de/d2r/resource/conferences/sac>
dc:subject IT incident management, IT service management, incident resolution process, knowledge-rich similarity measure (xsd:string)
dc:title A knowledge-rich similarity measure for improving IT incident resolution process. (xsd:string)
dc:type <http://purl.org/dc/dcmitype/Text>
rdf:type swrc:InProceedings
rdf:type foaf:Document