The people, the process or the technology?: Using the ACE framework to make tradeoffs in service delivery improvement.
Resource URI: https://dblp.l3s.de/d2r/resource/publications/conf/sac/RamanathanRG09
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2009
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The people, the process or the technology?: Using the ACE framework to make tradeoffs in service delivery improvement.
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adaptive complex enterprise, autonomic, continuous improvement, lean, services, transactions
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The people, the process or the technology?: Using the ACE framework to make tradeoffs in service delivery improvement.
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