Uma abordagem para adequação de serviços baseada em práticas da ITIL.
Resource URI: https://dblp.l3s.de/d2r/resource/publications/conf/sbsi/TopinBR17
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Uma abordagem para adequação de serviços baseada em práticas da ITIL.
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Uma abordagem para adequação de serviços baseada em práticas da ITIL.
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