Service Customization: Optimizing Value Creation and Capture by Designing the Customer Journey.
Resource URI: https://dblp.l3s.de/d2r/resource/publications/conf/sds2/MeierhoferH21
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Service Customization: Optimizing Value Creation and Capture by Designing the Customer Journey.
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Service Customization: Optimizing Value Creation and Capture by Designing the Customer Journey.
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