The Impact Mechanism of Service Employees' Job Satisfaction on Service Quality: The Role of OCB and Turnover Intention.
Resource URI: https://dblp.l3s.de/d2r/resource/publications/conf/service/Zhan15
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2015
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The Impact Mechanism of Service Employees' Job Satisfaction on Service Quality: The Role of OCB and Turnover Intention.
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The Impact Mechanism of Service Employees' Job Satisfaction on Service Quality: The Role of OCB and Turnover Intention.
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