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The Six Thinking Hats, universal troubleshooting process, MacGyver principle, MacGyver toolkit, OS compatibility, automation and enterprise management, deep freeze, ghost console, group policy object (GPO), innovation, interactive development environment (IDE), methodology, microsoft management console (MMC), migration, open access computing, open access labs, organizational unit (OU), roaming user profiles (RUPS), system lockdown procedures, troubleshooting
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