Developing student help desk consultants: a skill-based modular approach.
Resource URI: https://dblp.l3s.de/d2r/resource/publications/conf/siguccs/BenatanM01
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2001
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Developing student help desk consultants: a skill-based modular approach.
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dc:
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employee training, help desk employees, skill building, student employees
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Developing student help desk consultants: a skill-based modular approach.
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