Using intelligent e services to empower users and decrease first-level support issues.
Resource URI: https://dblp.l3s.de/d2r/resource/publications/conf/siguccs/Kissler02
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2002
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Using intelligent e services to empower users and decrease first-level support issues.
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e-services, helpdesk, knowledge base, user support
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Using intelligent e services to empower users and decrease first-level support issues.
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