From yellow stickies to the world-wide web: the evolution of problem tracking at the University of Houston.
Resource URI: https://dblp.l3s.de/d2r/resource/publications/conf/siguccs/KosatkaB04
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2004
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From yellow stickies to the world-wide web: the evolution of problem tracking at the University of Houston.
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RightNowTechnologies, burnout, collaboration, console, e-mail, fileMaker pro, helpdesk, notification system, remedy, self-service, tracking, web
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From yellow stickies to the world-wide web: the evolution of problem tracking at the University of Houston.
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