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dcterms:bibliographicCitation <http://dblp.uni-trier.de/rec/bibtex/conf/smc/SilvaSM14>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Danielle_Costa_Morais>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Fernando_Schramm>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Vanessa_B._S._Silva>
foaf:homepage <http://dx.doi.org/doi.org%2F10.1109%2FSMC.2014.6974478>
foaf:homepage <https://doi.org/10.1109/SMC.2014.6974478>
dc:identifier DBLP conf/smc/SilvaSM14 (xsd:string)
dc:identifier DOI doi.org%2F10.1109%2FSMC.2014.6974478 (xsd:string)
dcterms:issued 2014 (xsd:gYear)
rdfs:label A proposal of a procedure for evaluating individual's expectations and perceptions based on SERVQUAL. (xsd:string)
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Danielle_Costa_Morais>
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Fernando_Schramm>
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Vanessa_B._S._Silva>
swrc:pages 3537-3541 (xsd:string)
dcterms:partOf <https://dblp.l3s.de/d2r/resource/publications/conf/smc/2014>
owl:sameAs <http://bibsonomy.org/uri/bibtexkey/conf/smc/SilvaSM14/dblp>
owl:sameAs <http://dblp.rkbexplorer.com/id/conf/smc/SilvaSM14>
rdfs:seeAlso <http://dblp.uni-trier.de/db/conf/smc/smc2014.html#SilvaSM14>
rdfs:seeAlso <https://doi.org/10.1109/SMC.2014.6974478>
swrc:series <https://dblp.l3s.de/d2r/resource/conferences/smc>
dc:title A proposal of a procedure for evaluating individual's expectations and perceptions based on SERVQUAL. (xsd:string)
dc:type <http://purl.org/dc/dcmitype/Text>
rdf:type swrc:InProceedings
rdf:type foaf:Document