Benchmarking with quality-adjusted DEA (Q-DEA) to seek lower-cost high-quality service: Evidence from a U.S.bank application.
Resource URI: https://dblp.l3s.de/d2r/resource/publications/journals/anor/ShermanZ06
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2006
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Benchmarking with quality-adjusted DEA (Q-DEA) to seek lower-cost high-quality service: Evidence from a U.S.bank application.
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301-319
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dc:
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Data envelopment analysis (DEA); Efficiency; Quality; Benchmarking; Performance; Bank
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Benchmarking with quality-adjusted DEA (Q-DEA) to seek lower-cost high-quality service: Evidence from a U.S.bank application.
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