Reformation of public service to meet citizens' needs as customers: Evaluating SMS as an alternative service delivery channel.
Resource URI: https://dblp.l3s.de/d2r/resource/publications/journals/chb/ShareefDKK16
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Reformation of public service to meet citizens' needs as customers: Evaluating SMS as an alternative service delivery channel.
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Reformation of public service to meet citizens' needs as customers: Evaluating SMS as an alternative service delivery channel.
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