Tomorrow's Call Center Will Be Neither: Not Call Focused, Nor Centralized.
Resource URI: https://dblp.l3s.de/d2r/resource/publications/journals/computer/Campbell21
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dcterms:
bibliographicCitation
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http://dblp.uni-trier.de/rec/bibtex/journals/computer/Campbell21
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dc:
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https://dblp.l3s.de/d2r/resource/authors/Mark_Campbell_0002
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http://dx.doi.org/doi.org%2F10.1109%2FMC.2020.3042226
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2021
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Tomorrow's Call Center Will Be Neither: Not Call Focused, Nor Centralized.
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66-69
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dc:
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Tomorrow's Call Center Will Be Neither: Not Call Focused, Nor Centralized.
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