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dcterms:bibliographicCitation <http://dblp.uni-trier.de/rec/bibtex/journals/corr/abs-1901-01092>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Daniela_E._Damian>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Lloyd_Montgomery>
foaf:homepage <http://arxiv.org/abs/1901.01092>
dc:identifier DBLP journals/corr/abs-1901-01092 (xsd:string)
dcterms:issued 2019 (xsd:gYear)
swrc:journal <https://dblp.l3s.de/d2r/resource/journals/corr>
rdfs:label What do Support Analysts Know about Their Customers? On the Study and Prediction of Support Ticket Escalations in Large Software Organizations. (xsd:string)
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Daniela_E._Damian>
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Lloyd_Montgomery>
owl:sameAs <http://bibsonomy.org/uri/bibtexkey/journals/corr/abs-1901-01092/dblp>
owl:sameAs <http://dblp.rkbexplorer.com/id/journals/corr/abs-1901-01092>
rdfs:seeAlso <http://arxiv.org/abs/1901.01092>
rdfs:seeAlso <http://dblp.uni-trier.de/db/journals/corr/corr1901.html#abs-1901-01092>
dc:title What do Support Analysts Know about Their Customers? On the Study and Prediction of Support Ticket Escalations in Large Software Organizations. (xsd:string)
dc:type <http://purl.org/dc/dcmitype/Text>
rdf:type swrc:Article
rdf:type foaf:Document
swrc:volume abs/1901.01092 (xsd:string)