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dcterms:bibliographicCitation <http://dblp.uni-trier.de/rec/bibtex/journals/dss/GonzalezGR05>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Guillermo_Ramirez>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Luz_Minerva_Gonz%E2%88%9A%C2%B0lez>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Ronald_E._Giachetti>
foaf:homepage <http://dx.doi.org/doi.org%2F10.1016%2Fj.dss.2004.04.013>
foaf:homepage <https://doi.org/10.1016/j.dss.2004.04.013>
dc:identifier DBLP journals/dss/GonzalezGR05 (xsd:string)
dc:identifier DOI doi.org%2F10.1016%2Fj.dss.2004.04.013 (xsd:string)
dcterms:issued 2005 (xsd:gYear)
swrc:journal <https://dblp.l3s.de/d2r/resource/journals/dss>
rdfs:label Knowledge management-centric help desk: specification and performance evaluation. (xsd:string)
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Guillermo_Ramirez>
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Luz_Minerva_Gonz%E2%88%9A%C2%B0lez>
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Ronald_E._Giachetti>
swrc:number 2 (xsd:string)
swrc:pages 389-405 (xsd:string)
owl:sameAs <http://bibsonomy.org/uri/bibtexkey/journals/dss/GonzalezGR05/dblp>
owl:sameAs <http://dblp.rkbexplorer.com/id/journals/dss/GonzalezGR05>
rdfs:seeAlso <http://dblp.uni-trier.de/db/journals/dss/dss40.html#GonzalezGR05>
rdfs:seeAlso <https://doi.org/10.1016/j.dss.2004.04.013>
dc:title Knowledge management-centric help desk: specification and performance evaluation. (xsd:string)
dc:type <http://purl.org/dc/dcmitype/Text>
rdf:type swrc:Article
rdf:type foaf:Document
swrc:volume 40 (xsd:string)