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dcterms:bibliographicCitation <http://dblp.uni-trier.de/rec/bibtex/journals/ecra/WanMYXW23>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/He_Wan>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Jie_Xiong>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Jie_Yan>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Le_Wang_0006>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Maggie_Qiuzhu_Mei>
foaf:homepage <http://dx.doi.org/doi.org%2F10.1016%2Fj.elerap.2023.101291>
foaf:homepage <https://doi.org/10.1016/j.elerap.2023.101291>
dc:identifier DBLP journals/ecra/WanMYXW23 (xsd:string)
dc:identifier DOI doi.org%2F10.1016%2Fj.elerap.2023.101291 (xsd:string)
dcterms:issued 2023 (xsd:gYear)
swrc:journal <https://dblp.l3s.de/d2r/resource/journals/ecra>
rdfs:label How does apology matter? Responding to negative customer reviews on online-to-offline platforms. (xsd:string)
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/He_Wan>
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Jie_Xiong>
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Jie_Yan>
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Le_Wang_0006>
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Maggie_Qiuzhu_Mei>
swrc:month September (xsd:string)
swrc:pages 101291 (xsd:string)
owl:sameAs <http://bibsonomy.org/uri/bibtexkey/journals/ecra/WanMYXW23/dblp>
owl:sameAs <http://dblp.rkbexplorer.com/id/journals/ecra/WanMYXW23>
rdfs:seeAlso <http://dblp.uni-trier.de/db/journals/ecra/ecra61.html#WanMYXW23>
rdfs:seeAlso <https://doi.org/10.1016/j.elerap.2023.101291>
dc:title How does apology matter? Responding to negative customer reviews on online-to-offline platforms. (xsd:string)
dc:type <http://purl.org/dc/dcmitype/Text>
rdf:type swrc:Article
rdf:type foaf:Document
swrc:volume 61 (xsd:string)