Users taking the blame? How service failure, recovery, and robot design affect user attributions and retention.
Resource URI: https://dblp.l3s.de/d2r/resource/publications/journals/electronicmarkets/MozafariSHW22
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2022
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Users taking the blame? How service failure, recovery, and robot design affect user attributions and retention.
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Users taking the blame? How service failure, recovery, and robot design affect user attributions and retention.
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