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dcterms:bibliographicCitation <http://dblp.uni-trier.de/rec/bibtex/journals/eor/DuderR01>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/John_C._Duder>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Moshe_B._Rosenwein>
foaf:homepage <http://dx.doi.org/doi.org%2F10.1016%2FS0377-2217%2800%2900289-7>
foaf:homepage <https://doi.org/10.1016/S0377-2217(00)00289-7>
dc:identifier DBLP journals/eor/DuderR01 (xsd:string)
dc:identifier DOI doi.org%2F10.1016%2FS0377-2217%2800%2900289-7 (xsd:string)
dcterms:issued 2001 (xsd:gYear)
swrc:journal <https://dblp.l3s.de/d2r/resource/journals/eor>
rdfs:label Towards "zero abandonments" in call center performance. (xsd:string)
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/John_C._Duder>
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Moshe_B._Rosenwein>
swrc:number 1 (xsd:string)
swrc:pages 50-56 (xsd:string)
owl:sameAs <http://bibsonomy.org/uri/bibtexkey/journals/eor/DuderR01/dblp>
owl:sameAs <http://dblp.rkbexplorer.com/id/journals/eor/DuderR01>
rdfs:seeAlso <http://dblp.uni-trier.de/db/journals/eor/eor135.html#DuderR01>
rdfs:seeAlso <https://doi.org/10.1016/S0377-2217(00)00289-7>
dc:title Towards "zero abandonments" in call center performance. (xsd:string)
dc:type <http://purl.org/dc/dcmitype/Text>
rdf:type swrc:Article
rdf:type foaf:Document
swrc:volume 135 (xsd:string)