Understanding the effects of a social media service failure apology: A comparative study of customers vs. potential customers.
Resource URI: https://dblp.l3s.de/d2r/resource/publications/journals/ijinfoman/ManikaPB17
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Understanding the effects of a social media service failure apology: A comparative study of customers vs. potential customers.
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Understanding the effects of a social media service failure apology: A comparative study of customers vs. potential customers.
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