How the emoji use in apology messages influences customers' responses in online service recoveries: The moderating role of communication style. | D2R Server publishing the DBLP Bibliography Database, hosted at L3S Research Center

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dc:creator	<https://dblp.l3s.de/d2r/resource/authors/Andreawan_Honora>
dc:creator	<https://dblp.l3s.de/d2r/resource/authors/Kai-Yu_Wang>
dc:creator	<https://dblp.l3s.de/d2r/resource/authors/Wen-Hai_Chih>
foaf:homepage	<http://dx.doi.org/doi.org%2F10.1016%2Fj.ijinfomgt.2022.102618>
foaf:homepage	<https://doi.org/10.1016/j.ijinfomgt.2022.102618>
dc:identifier	DBLP journals/ijinfoman/WangCH23 (xsd:string)
dc:identifier	DOI doi.org%2F10.1016%2Fj.ijinfomgt.2022.102618 (xsd:string)
dcterms:issued	2023 (xsd:gYear)
swrc:journal	<https://dblp.l3s.de/d2r/resource/journals/ijinfoman>
rdfs:label	How the emoji use in apology messages influences customers' responses in online service recoveries: The moderating role of communication style. (xsd:string)
foaf:maker	<https://dblp.l3s.de/d2r/resource/authors/Andreawan_Honora>
foaf:maker	<https://dblp.l3s.de/d2r/resource/authors/Kai-Yu_Wang>
foaf:maker	<https://dblp.l3s.de/d2r/resource/authors/Wen-Hai_Chih>
swrc:month	April (xsd:string)
swrc:pages	102618 (xsd:string)
owl:sameAs	<http://bibsonomy.org/uri/bibtexkey/journals/ijinfoman/WangCH23/dblp>
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rdfs:seeAlso	<http://dblp.uni-trier.de/db/journals/ijinfoman/ijinfoman69.html#WangCH23>
rdfs:seeAlso	<https://doi.org/10.1016/j.ijinfomgt.2022.102618>
dc:title	How the emoji use in apology messages influences customers' responses in online service recoveries: The moderating role of communication style. (xsd:string)
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swrc:volume	69 (xsd:string)