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dcterms:bibliographicCitation <http://dblp.uni-trier.de/rec/bibtex/journals/ijissc/KelloggC14>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Deborah_L._Kellogg>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Lawrence_F._Cunningham>
foaf:homepage <http://dx.doi.org/doi.org%2F10.4018%2Fijissc.2014070103>
foaf:homepage <https://doi.org/10.4018/ijissc.2014070103>
dc:identifier DBLP journals/ijissc/KelloggC14 (xsd:string)
dc:identifier DOI doi.org%2F10.4018%2Fijissc.2014070103 (xsd:string)
dcterms:issued 2014 (xsd:gYear)
swrc:journal <https://dblp.l3s.de/d2r/resource/journals/ijissc>
rdfs:label Apology Strategies for Informal Complaints in Service Recovery and CRM Systems. (xsd:string)
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Deborah_L._Kellogg>
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Lawrence_F._Cunningham>
swrc:number 3 (xsd:string)
swrc:pages 31-48 (xsd:string)
owl:sameAs <http://bibsonomy.org/uri/bibtexkey/journals/ijissc/KelloggC14/dblp>
owl:sameAs <http://dblp.rkbexplorer.com/id/journals/ijissc/KelloggC14>
rdfs:seeAlso <http://dblp.uni-trier.de/db/journals/ijissc/ijissc5.html#KelloggC14>
rdfs:seeAlso <https://doi.org/10.4018/ijissc.2014070103>
dc:title Apology Strategies for Informal Complaints in Service Recovery and CRM Systems. (xsd:string)
dc:type <http://purl.org/dc/dcmitype/Text>
rdf:type swrc:Article
rdf:type foaf:Document
swrc:volume 5 (xsd:string)